STM LEISURE GROUP is looking for employees for positions:
apprentice
Working hours
full-time | Apprenticeship
Language
english
Responsibility
an award-winning Company, providing bespoke Security, Cleaning and Customer Service solutions
the role - The People Team Apprentice will support the HR Managers, and the wider HR team as and when required
administration of new starters
hours of work are Monday - Friday 9am - 5pm
induction co-ordination
payroll administration
HR electronic filing and general administration
established in 2005, STM Group Ltd has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology
Salary
salary
Requirements
communication and IT skills
GCSE or equivalent Maths essential
organisational and attention to detail
GCSE or equivalent IT desirable
problem solving and customer care
number and analytical skills
team working
duty manager
Working hours
full-time | Permanent
Responsibility
look no further as STM are recruiting for an experienced and customer focussed Supervisor to join our team
daily responsibility of checking rotas, ensuring all sites are staffed in accordance with client requirements
are you looking for a new challenge, working in a rewarding and fast paced environment?
are you looking to work within the railway industry and have passion for customer service?
this is an excellent opportunity for you to work on the West section of the prestigious Elizabeth line and develop your career within the Customer service and rail industries, for a leading and national, facilities management company
continuous training, development and support will be provided in order for you to have a fantastic career with STM Group Ltd
the Operations Supervisor will report into the Operations Manager and tasks will be assigned in line with the clients KPI's and operational requirements
the formulation and upkeep of the rosters for the MTR EL contract ensuring that all leave/sickness/absenteeism is monitored and adjustments made accordingly to the roster and that they are sent to head office in order for STM systems to be updated
Salary
salary
Requirements
the successful candidate must have Staff supervision/Management experience, a can do attitude, drive, passion and dedication
experience within the Railway industry would be an advantage but not essential as training will be provided
ability to be flexible for shift patterns, work weekends, evenings and bank holidays
A valid SIA license is required
to have a full clean valid UK manual Driving License and hold it for at least 2 years
basic understanding of HR, disciplinary and investigation meetings
supervisor/Team Leader: 1 year
scheduler
Working hours
full-time | Permanent
Salary
salary
Requirements
goal-oriented, organized, team player
A fair and diligent attitude to people scheduling
ability to analyse data and sales statistics, translating results into improved solutions
excellent customer and stakeholder relationship management skills, with strong verbal and written communication skills
creative problem solver who thrives on challenge
A proven track record in scheduling large teams
A resilient mindset; being proactive and reactive to any manning issues and challenges
the ability to be flexible and open minded, with an aptitude to think “outside the box”
cleaning supervisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
to monitor stocks of cleaning equipment and materials so that orders can be placed on a Timely basis
security officer
Working hours
full-time | Permanent
full-time
part-time
full-time | Part-time | Permanent
Language
english
Responsibility
with continuous training, development and support, you can be assured that you will have a fantastic career with STM
security officers may be required to carry out full patrols of the Station and all areas within its perimeter
STM Group Ltd are recruiting for Security Officers to join its team. working on behalf of one of our prestigious contracts within the Kent & Inner London Stations
security officers may be required to carry out full patrols of the Station and all areas within its perimeter. Actively doing the Security Search and enusre to report any findings
as a Security Officer, you must ensure that all Station procedures are adhered to with regards to emergencies and safety which may also be informing customers and staff
STM Group Ltd are recruiting for Security Officers to join its team for multiple locations in London: Charing Cross, Liverpool Street, King Cross, Waterloo, Vauxhall & Victoria
undertake Site Specific Safety Briefings as instructed by the STM management team
the main task of the Security Officer is to identify risks associated with anti-social behaviour, over – crowding, safety issues and to report these to client managers. Also, to fill out reports daily at the end of every shift
Salary
salary
Requirements
security : 1 year mimimum
security : 1 year
security: 1 year
security: 2 years
bid writer
Working hours
full-time
Responsibility
reviewing the STM new-business Pipeline to identify relevant tender opportunities
demonstrating a thorough understanding of individual contract service specifications, evaluation criteria, and other relevant tender documentation
completing Standard Questionnaires , Requests for Information and Requests for Proposals
writing persuasive, compelling, clear, and concise bespoke content in response to Invitation to Tenders
managing and continuously improving the Bid library
collating documentation to support, continuously improving, Bid submissions
working closely with, and gathering information from, internal subject-matter experts
supervisor
Working hours
full-time | Permanent
full-time
Benefits
company car
Salary
salary
Responsibility
well, look no further as
the Supervisor reports to the Operations Manager in relation to their responsibilities and performance
the Supervisor will maintain responsibility for specific goals and targets in accordance with the defined role
effective time keeping of staff and yourself
are you looking to take the next step up in your Customer Service career?
daily monitoring of the operation ensuring that the staff are posted correctly and that all allocated positions are manned according to requirements at all times
rostering/Scheduling and shift management outside of contract scheduler working hours to cover sickness, lateness, blowouts etc
are you looking to work within the railway industry?
Requirements
the successful candidate must have Staff supervision/Management experience and can do attitude, drive, passion and must be career driven
experience within the Railway industry would be an advantage but not essential as training will be given
ability to be flexible for shift patterns, work weekends, evenings and bank holidays
A valid SIA license is required
to have a full clean valid UK manual Driving License and hold it for at least 2 years
must have can do attitude, drive and passion to succeed
good IT skills are required
basic understanding of HR, disciplinary and investigation meetings
operations manager
Working hours
full-time | Permanent
Salary
salary
Education
bachelor's
Responsibility
ensure prompt and accurate responses to any internal or external customer communication
responsible for the daily management of the contract. Ensure Supervisors have dealt with any issues and the contract is staffed at optimum levels
management of the site-specific Assignment Instructions , Site Intelligence Reports and Risk Assessments , this includes the creation and implementation, overseeing that all colleagues sign and adhere to the instructions
check Incident reports for quality and compliance
Requirements
operations management: 1 year
customer service assistant
Responsibility
provide support to client and other staff to provide them with a high level of service delivery
carry out start up procedures as per STM briefing and requirements
ensure effective time keeping of yourself and be able to evidence this
help and assist customers with any arrangements that may be needed
MAIN PURPOSE OF JOB: To perform customer service assistant duties in accordance with established client specific targets as briefed by the Supervisor/Operations Manager/Account Manager
Requirements
customer Excellence
time Management
client relationship management
communication – written and verbal
report Writing – quality incident reports
ely, CB7: reliably commute or plan to relocate before starting work