customer service advisor
Responsibility
- this is an exciting opportunity to join a growing family-owned business with an excellent reputation in their field
- steve Vick International is dedicated to delivering cost-saving, innovative solutions for damaged, redundant, or outdated underground pipework
- predominantly our work has been in the gas industry but increasingly we are undertaking projects in the water and nuclear sectors
Show more +20 - quotations, including follow ups where required
- discussing customer requirements and helping to confirm the type of plant required and price information
- provide parts and price lists
- process hire orders using our internal ERP system and communicate relevant information to our engineering department
- ensure all records relating to plant equipment are kept up to date and accurate
- since its foundation in 1981, SVI has been at the forefront in developing products and techniques for the repair, renovation and decommissioning of pipes
- liaise with external couriers to coordinate hire movements
- maintain an accurate record of hire periods and manage the collection for off hired plant
- in the role of Customer Services Advisor, you will be representing the company and supporting the sales administration office by taking and processing customer orders as well as coordinating the hire function
- provide the customer with critical documentation, such as LOLER certificates and user manuals where required
- we are looking for an individual who is skilled at building up strong and positive relationships, excellent organisational skills, with the ability to always deliver a positive customer experience at every touch point
- we can offer the opportunity to join an established and growing team where you’ll have the opportunity to develop your career with us
- credit notes
- generate daily order reports and weekly status reports on all outstanding orders
- be able to answer questions about our product range via telephone, email and in person
- continually review processes to drive efficiencies across paper-based systems and work on reducing overall office stationery costs
- offer consistent and high-level administration support to technical support, customer service and marketing teams
- act as first point of contact for calls and enquiries, together with welcoming direct visitors
- raise and process invoices, together with taking credit card payments
- delivery notes
Requirements
- customer service: 2 years
- customer service: 1 year
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