operations administrator
Responsibility
- to always represent Nova in a professional manner and maintain a high level of service to the client
- monitor incoming client-related documentation and emails for the contract
- to support the operational team with amendments of systems and processes with a view to maintaining accurate records at all times
Show more +20 - production of client correspondence and documents
- maintain and update the Nova File, ensuring all client and internal information is current
- provide an efficient and professional customer support service as the first point of contact for clients for the Operational Team
- to ensure the operational teams are aware and working towards achieving the agreed SLAs
- to provide general office administration support as required
- generate quotations and POs when requested
- ensure all set budgets for uniforms, consumables, and materials orders are adhered to by all managers
- ensure that all tasks and reports are completed in a timely and efficient manner
- assist the Account Manager in any projects when required
- making travel and accommodation arrangements as required for operational and others as instructed
- attend meetings with client and the Key Account Manager, taking minutes and distributing documents to clients via e-mail, as instructed if and when required
- distribute minutes and/or action plans from the previous meeting
- attend disciplinary, investigation, grievance and other HR meetings, taking minutes when required
- creating templates, updating information on the system adding new locations
- monthly reconciliation of rolling POs
- processing expenses
- compile Equipment Asset Register
- produce contract variation quotations for requested services requested by Managers
- place orders
- coordinate new client/services information and client/services terminations
Requirements
- coordinate activities between different departments
- be a strong organizer
- communicate effectively with colleagues
Show more +7 - previous Administrative Experience
- time Management
- excellent Communication Skills / Literacy Skills
- excellent Administrative Skills / Minute taking
- ability to manage own work and co-operate with others
- numeracy Skills
- customer Service Skills
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