STATONCOE LETTINGS

Responsibility

• develop and maintain an in-depth understanding of the properties/rooms/locations
• follow authorisation procedures as directed by the property owner at all times
• be an ambassador for the business
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• maintain an optimistic and positive demeanour, even during difficult times
• be willing to work in excess of usual working hours to meet business need
• be willing to work evenings and weekends as required
• display excellent communication skills, both on the phone and face to face
• be honest, trustworthy and punctual at all times
• be presentable, polite and well mannered
• display flexibility and a willingness to change plans if needed at short notice
• remain professional and confident, even when dealing with difficult tenants
• be a strong decision maker
• carry out specific administration duties as and when required
• conduct any banking duties needed, including taking deposits from new tenants and chasing up rent arrears
• check contractor invoices to ensure they are correct
• show initiative and work proactively
• arrange and conduct viewings for prospective tenants
• ensure Health & Safety regulations are followed and adhered to at all times
• ensure Gas Safety Certificates, PAT testing, fire alarm, emergency lighting and fire extinguisher servicing schedules are in place and implemented
• encourage a happy and respectful household of tenants to maximise potential of long-term rentals. Ensure adherence to house rules
• ensure cleaning materials are available in all properties
• check-ins and Check-outs for new and existing tenants using all appropriate paperwork
• update documentation, systems and processes as and when necessary
• any other ad-hoc duties as required by the Property Owner
• recommend any improvements that you feel would benefit the business
• conduct regular checks of communal household appliances
• quarterly meter readings