STAR UK Salary
5 ASHCOMBE HOUSE THE CRESCENT LEATHERHEAD KT22 8DY
TIN: 03416469
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Earnings on positions in STAR UK
STAR UK is looking for employees for positions:
customer service advisor
Working hours
- part-time | Contract | Permanent
Responsibility
- handle incoming customer inquiries via phone, email, and other communication channels promptly and professionally
- address and resolve customer complaints in a timely and effective manner, ensuring high levels of customer satisfaction
- investigate and resolve billing discrepancies, payment issues, and other related concerns
- maintain accurate customer records, account information, and relevant documentation
- assist customers with product/service inquiries, providing information, troubleshooting, and offering appropriate solutions
- process customer cancellations, adhering to company policies and procedures
- collaborate with internal departments to resolve customer issues and ensure seamless service delivery
- identify opportunities for process improvement and suggest enhancements to enhance customer experience
Requirements
- previous experience in a customer service role is preferable but not required
- excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely
- exceptional interpersonal skills and the ability to remain calm and professional when dealing with difficult customers
- detail-oriented with excellent organisational and time management skills
- ability to work effectively in a team environment, collaborating with cross-functional teams
- flexibility to adapt to changing priorities and work in a fast-paced environment
- A strong commitment to providing exceptional customer service and exceeding customer expectations
- customer service: 1 year