STANLEY GIBBONS FINANCE Salary
399 STRAND LONDON WC2R 0LX UNITED KINGDOM
TIN: 11180645
STANLEY GIBBONS FINANCE Premium profile inactive Premium profile inactive
Earnings on positions in STANLEY GIBBONS FINANCE
STANLEY GIBBONS FINANCE is looking for employees for positions:
customer advisor
Language
- english
Education
- GCSE or equivalent
Responsibility
- liaise with product specialists to arrange call backs or obtain further information for customers
- process payments and sales orders efficiently and accurately
- arrange product valuations
- handle enquiries within SLA and ensure all commitments and promises are kept
- handling customer complaints ensuring customers are satisfied and the cause of the complaint is addressed
- responding to all customer enquiries regarding presales, orders, delivery, payment, sales days and product information effectively. Via digital channels such as live chat, email, social media, telephone or letter
- working collaboratively with team members and other departments to ensure, where possible, a first time resolution
- assist the Auctions Operations Team with pre and post auction which includes taking payments
Requirements
- an understanding of the lay-out of business correspondence and forms of address and can apply them appropriately
- grammar, punctuation, spelling and paragraph-style are a natural skill as is an individual, professional style and confidence to write responses
- experience processing orders, payments and arranging deliveries is advantageous
- previous customer service or administration experience would be advantageous
- IT competence, to include a good working knowledge of Microsoft Office, outlook, CRM systems and social media
- A proven track record of excellent communication, concise, logical and positive. Is amiable confident and competent. Engages the customers and gains their confidence, conversing naturally and sincerely
- customer service: 1 year
- also possesses an understanding of the subtle differences between e-mail and white-mail contact and the relevant formalities /informalities relating to both styles
Earnings on positions in STANLEY GIBBONS FINANCE
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2041 £