technician
3 the last 311 days, recently 2023-10-01
Responsibility
- spitfire was founded in 1988 in London; the company is an award-winning Internet and Telephony Service
- provider specialising in providing Telecoms and IP Engineering Solutions to a range of small and medium sized
- businesses across the UK. Spitfire is an owner-managed business with its own core network infrastructure and
Show more +27 - established offices in London and Birmingham. Spitfire has grown from a start-up to a business with a £23m
- liaise with customers on a daily basis as a first point of contact for any issues or queries
- turnover, over 5,000 business customers, and 100 members of staff
- effectively manage and monitor customer support queues, ensuring service levels are met or exceeded
- turnover, over 5,500 business customers, and 100 members of staff
- complete 1st, 2nd, and 3rd line support, diagnostics, and over the phone remote service
- we are currently seeking a Support Technician to join our Customer Support Team. This is an excellent
- take responsibility for keeping the customer informed of their fault progress and ensure updates are made
- opportunity for someone who loves problem solving and customer service, and is keen to learn and develop a
- to the customer as per our internal service level agreements
- career in technology. Our Support Technicians undergo a thorough training programme and have the
- 100% log of all incidents raised by the customers, keeping a track of and reporting of incidents
- opportunity to gain technical qualifications. We believe that everyone plays a part in contributing to the success
- provide high quality service and support to all our customers
- of our business, and therefore we are dedicated to the personal and professional development of all of our
- assist with all ad-hoc projects as requested
- employees
- requirements & Capabilities
- successful applicants will undergo an in depth engineering based training programme. The initial training
- UK graduate from a UK University
- programme is completed over a six-month period, and consists of both classroom training and hands-on
- an enthusiastic self-starter who will take ownership of projects with the ability to work with a large level
- application
- of autonomy
- A dedicated problem solver, who embraces a challenge and sees projects through from beginning to end
- excellent written and verbal communication skills
- able to provide professional and friendly customer service
Requirements
- have excellent work ethic and a strong desire to be successful
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