SPECIALIST RECRUIT INTERNATIONAL

Responsibility

• gain a strong understanding of the suite of products we supply
• promote Smart Metering services through telephone, email and personal communication with customers
• handling customers’ issues through a ticketed system and recording all information in our logging system
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• prepare Meter Operator Agreements consistent with customer requirements and Smart Metering commercial policy
• escalating enquiries as required to management or to technical team where customer issues cannot be resolved
• enter details on Smart Metering IR systems
• continually updating our customers with updates
• manage the distribution and return including renewal of existing contracts
• process supplier appointments, de-appointments and requests for metering work
• ensure customers are correctly billed in liaison with Accounting Support, including processing contract, billing and debt queries
• produce and validate billing reports for large customers
• effectively communicate with customers , Data Collectors, Meter Operators, Suppliers and other service providers to resolve problems
• process records into document management systems
• assist the Commercial Management to identify and implement improvements in business processes

Requirements

• admin
• administrative
• billing
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• computer Literate
• enquiries
• data Analysis
• customer Service
• process Driven
• invoicing
• offering Vital Administrative Support including responding to customer/consumer queries, maintaining trackers, populating industry standard templates
• be able to demonstrate excellent customer service skills
• providing Excellent Customer Service during all correspondence with customers/consumers via email, telephone and virtual meetings
• A strong customer service ethos
• full training will be provided although knowledge of HTML would be an advantage
• articulate, professional and clear verbal communication skills
• good written and verbal communication skills
• supporting Project Coordination by participating in team meetings, contributing feedback as appropriate, and taking action where ownership is assigned
• present information clearly and in an engaging way
• ideally educated to A level standard or equivalent
• good communication skills both verbal and written
• good interpersonal and rapport-building abilities
• highly accurate data inputting skills
• be able to prioritise your workload effectively
• demonstrated ability to organise and prioritise work efficiently under deadlines
• precise and appropriate written communication skills
• administration experience gained within a technical environment
• work well with others and as part of a team
• good telephone manner
• strong problem-solving and analytical abilities
• an eye for detail and the ability to prioritise work
• good listener; can understand the needs of customers and colleagues
• keep up to date with advances in business area, new methods and ways of working
• some office experience is preferable
• strong administrative and organisational skills
• communicating with Internal Stakeholders to help provide visibility of service delivery, attend meetings to capture information that should be cascaded to wider team and 'actively’ participate in wider Operations meetings to ensure an understanding of our strategic goals and current performance is gained
• accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities

Earnings for position administrator

Responsibility

• operations Administrator
• perform data entry tasks accurately and efficiently
• maintain and update company databases and spreadsheets
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• assist with the preparation of reports, presentations, and other documents
• coordinate and schedule meetings, appointments, and travel arrangements
• be Excellent; We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality
• manage office supplies inventory and place orders as needed
• be Transparent; We are open and honest; we admit and learn from our mistakes; we are approachable and accessible
• handle incoming and outgoing mail, emails, and phone calls
• provide general administrative support to the operations team
• key Accountabilities
• be Ambitious; We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt
• be Respectful; We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace
• person Specification
• be Collaborative; We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do
• provide cover for members of your team as necessary
• ensure quality of orders processing is of the highest standard: timely, accurate and comprehensive
• we are a business who care about the work we do, and the customers we support, and therefore we seek to find individuals with a similar approach
• adhere to all EV Support Service Level Agreements, processing and responding to customer emails and orders within timescales
• ensuring company complies with the obligations of its Asset Management System

Requirements

• administrative
• admin
• analytical
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• communication Skills
• problem Solving
• customer Service
• queries
• organisational Skills
• IT Literate
• strong attention to detail and organizational skills
• offering Vital Administrative Support including responding to customer/consumer queries, maintaining trackers, populating industry standard templates
• providing Excellent Customer Service during all correspondence with customers/consumers via email, telephone and virtual meetings
• excellent verbal and written communication skills
• highly accurate data inputting skills
• ability to prioritize tasks and meet deadlines
• supporting Project Coordination by participating in team meetings, contributing feedback as appropriate, and taking action where ownership is assigned
• excellent communication skills across a variety of channels
• proactive problem-solving abilities
• numeracy & grammatical skills
• ability to work independently as well as in a team environment
• flexible & adaptable approach to working
• accuracy & attention to detail
• comfortable working in a team environment
• customer service: 1 year
• strong organisational skills
• administrative experience: 1 year
• communicating with Internal Stakeholders to help provide visibility of service delivery, attend meetings to capture information that should be cascaded to wider team and 'actively’ participate in wider Operations meetings to ensure an understanding of our strategic goals and current performance is gained
• accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities

Earnings for position operations administrator

Responsibility

• entering customer receipts into our Accounting System
• requesting remittance advice from customers if not received
• ensuring timely payment of debts in line with payment terms and collecting overdue debt
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• chasing all debt that goes over 30 days, telephoning and emailing until confirmation received that payments have been received
• effectively and efficiently resolving customer queries; escalating complex queries as required
• chasing the back log of old debt – building/strengthening telephone relationships with customers
• accurately recording any invoice disputes relating to outstanding debt
• knowing the date that your customer usually pays each month, being proactive with contacting customers
• keeping debt collection process up to date; maintaining debt collection process manually where required
• documenting all correspondence with customers in Access
• reducing debtor days
• dealing with all invoice queries
• reconciling customer accounts
• significantly reducing the aged debtors
• liaising with other departments where necessary to resolve queries
• performing customer credit checks as per Group policy and maintaining customer credit limits
• assisting in the preparation of the credit control / KPI report on a weekly basis
• participating in any Finance project work when required
• any additional ad-hoc duties as required to support the wider Finance function
• participating in regular training/ learning activities to maintain and develop skills and knowledge
• to facilitate a high level of cash flow and seek to reduce and prevent aged debt in accordance with the prevailing credit control procedures and ensure all relevant financial key performance indicators are followed
• assisting the department in meeting all Key Performance Indicators

Requirements

• AAT Level 2 desirable but not essential
• articulate, professional and clear verbal communication skills
• knowledge of Small Claims procedures/possible Court visits
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• have experience in credit control
• present information clearly and in an engaging way
• experienced in credit control
• good interpersonal and rapport-building abilities
• computer literate with knowledge of Sage Line 50 & Credit Hound
• precise and appropriate written communication skills
• high standard of numeracy
• ability to recognise potential risks to Stark that should be escalated
• good telephone manner
• ability to recognise potential risks and confidence to escalate
• good listener; can understand the needs of customers and colleagues
• strong problem-solving and analytical abilities
• keep up to date with advances in business area, new methods and ways of working
• credit control: 1 year
• accounting: 1 year
• bookkeeping: 1 year
• strong administrative and organisational skills
• confident and accurate use of departmental computer systems/databases

Earnings for position credit controller

Responsibility

• manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload
• adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days
• adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders
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• complete allocated individual log reviews every 5 days
• complete allocated individual log reviews
• collate, investigate and progress all customer orders and queries through to completion
• identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team
• fully manage allocated Utility installation or maintenance logs using the client’s CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures
• fully manage allocated logs using the client’s CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures
• generation and analysis of monitoring statistics
• fully manage the client’s CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures
• generation of regular customer reports in accordance with Service Level Agreements
• commission and distribution of SIM cards and hardware in a timely manner. Monitor and maintain stock levels and report accordingly
• generating sub-contractors work files and dealing with suppliers invoices
• effectively manage the HH projects and the HH de-appointments through to completion
• resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM

Requirements

• good passes at A level
• A Degree desirable, but not essential
• ideally have previous Customer Service, Account Management, Call centre or similar experience
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• have an ability to pick up the technical nature of the business quickly
• the desire to succeed and ultimately progress
• be highly organised, have the ability to work under pressure and possess skills to forge long lasting relationships with customers and colleagues

Earnings for position project coordinator

Responsibility

• responding to customer emails
• answering customer enquiries by phone
• handling complaints
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• working closely with all internal departments and external suppliers
• writing review responses
• taking part in peak period planning, and acting as a point of contact for temporary members of the team
• general administration tasks
• reporting on customer issues
• responsible for helping with the smooth sailing of day-to-day customer care, making sure that customer issues are resolved and escalated in a timely and respectful manner
• support with the implementation of new processes and technology in the continuously improving Customer Care Team

Requirements

• communication Skills
• customer Care
• customer Service
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• logistics
• A hands-on, can-do attitude
• orders
• A natural desire to help people and do the right thing
• the ability to adapt quickly to changing circumstances, while staying cool as a cucumber
• A team player who believes if you are not over-communicating then you are under-communicating
• keen attention to detial. You spotted that typo, and you knew it was probably intentional
• keen attention to detail. You spotted that typo, and you knew it was probably intentional
• A quick thinker who can spot problems, find solutions, and communicate them to a team within the blink of an eye
• curious in nature and always looking to question, learn, and look for better ways to do things
• A natural-born people person, who relishes in the opportunity to take a customer from angry to amazed in the shortest path possible
• you relish working in a small company with a fast paced and high-pressured environment
• proactive, confident, coupled with strong verbal and written skills
• you are personable, fun, and appreciate that being part of a team is about more than getting the job done
• hands on experience interacting with customers and solving their problems on a daily basis in a fast-moving environment is essential for success in this role
• people skills: The ability to understand the subtext to what someone is saying without them saying it is absolutely critical

Earnings for position customer service advisor