SOMFY Salary
UNIT 7 LANCASTER WAY AIRPORT WEST YEADON LS19 7ZA UNITED KINGDOM
TIN: 02429938
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Earnings on positions in SOMFY
SOMFY is looking for employees for positions:
technical support engineer
Working hours
- full-time
Responsibility
- identify and troubleshoot issues on Somfy products with our customers
- maintain call records and customer information in the CRM-system
- maintain an up-to-date knowledge of Somfy motors and control application by having a close cooperation with relevant Somfy business groups
- provide statistics and analysis on customer contact in order to inform and advise Somfy about required improvements in the company’s products
- management of the back office for the B2B webshop
- advise customers about the practical use of the Somfy products and/or solutions by giving practical, technical and commercial recommendations by telephone and email
- in this role, you are responsible for ensuring customer satisfaction by providing valuable information to our customers about Somfy products and their application
- we are looking for someone who has strong problem-solving abilities with a strong client focus. The Technical Support Engineer is part of the Customer Service team and reports to the Customer Services Manager
Requirements
- A minimum of 2 years’ experience in a technical support role
- technical mindset; analytical thinker
- A real problem solver – ability to diagnose, troubleshoot and identify solutions to resolve issues
- ability to multitask in a fast paced work environment
- ability to communicate with customers at all levels across various channels
- additional Information