technical support engineer
Responsibility
- identify and troubleshoot issues on Somfy products with our customers
- maintain call records and customer information in the CRM-system
- maintain an up-to-date knowledge of Somfy motors and control application by having a close cooperation with relevant Somfy business groups
Show more +5 - provide statistics and analysis on customer contact in order to inform and advise Somfy about required improvements in the company’s products
- management of the back office for the B2B webshop
- advise customers about the practical use of the Somfy products and/or solutions by giving practical, technical and commercial recommendations by telephone and email
- in this role, you are responsible for ensuring customer satisfaction by providing valuable information to our customers about Somfy products and their application
- we are looking for someone who has strong problem-solving abilities with a strong client focus. The Technical Support Engineer is part of the Customer Service team and reports to the Customer Services Manager
Requirements
- A minimum of 2 years’ experience in a technical support role
- technical mindset; analytical thinker
- A real problem solver – ability to diagnose, troubleshoot and identify solutions to resolve issues
Show more +3 - ability to multitask in a fast paced work environment
- ability to communicate with customers at all levels across various channels
- additional Information
Salary in other companies in the position technical support engineer
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| EXPERIS | 6000 £ | 4270 £ 13500 £ |
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| PARKSIDE RECRUITMENT | 4630 £ | 4270 £ 13500 £ |
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| UK POWER NETWORKS HOLDINGS | 4270 £ | 4270 £ 13500 £ |