SOLUTION IP TECHNOLOGY Salary
CAMBRIDGE CRESCENT HOUSE WESTBURY ON TRYM BRISTOL BS9 3QG UNITED KINGDOM
TIN: 05957106
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Earnings on positions in SOLUTION IP TECHNOLOGY
SOLUTION IP TECHNOLOGY is looking for employees for positions:
support engineer
Working hours
- full-time
Education
- A-Level or equivalent
Responsibility
- \* Customer liaison; regularly updating customers is a key element of the role. As well as keeping our CRM system up-to-date
- \* Configuring telephone systems and broadband hardware including dispatching to the customer
- \* Support Head of Service with ad-hoc IT requests and in-house service development projects
- \* First line customer support. Receiving incidents/service requests via telephone and email. Undertaking fault diagnosis to resolve service incidents and working with third party suppliers when necessary
- \* Provisioning and providing technical support for Solution IP’s mobile product offering
- \* To provision / order new data connection requests, , liaise with third party suppliers and keep the customer regularly updated with the progress
- \* Involvement in project work including, but not exclusive to; multi-site managed data networks , configuring site-to-site VPN’s, provisioning of PSTN/ISDN/Ethernet circuits & telephone system installations
- \* To ensure all service tickets are resolved in line with contractual SLAs, keeping senior team members & management informed of unresolved issues and problems
Requirements
- \* Strong organisational skills
- \* Technically competent on products and services
- \* Good interpersonal skills
- \* The ability to multi-task
- \* Customer service focus
- \* Effective communicator, on phone and in writing
- \* Computer literate
- IT Support: 1 year