has relevant qualification in Marketing or related disciplines
experience in a digital marketing agency or in-house
working experience with website analytics, social media platforms and digital advertising best practices
excellent written and oral communication skills
knowledge of the latest digital marketing trends and technologies
strong analytical thinking skills
excellent leadership skills and the ability to work as part of a team
think without limits - Think fast, fearlessly, and take the team with you
Responsibility
building and maintaining a brand’s presence across multiple social media channels, Meta, Pinterest, X, Tiktok
creating, executing and monitoring marketing campaign budgets
collaborating with media and owned channel teams to improve marketing results
measuring key performance metrics, including website traffic, audience engagement, bounce rate and ad spend return on investment
liaising with the digital marketing teams at Frasers to identify innovative growth strategies
preparing reports on the performance of marketing campaigns, we weekly reporting on trade across both brands
developing and implementing digital marketing strategies, including social media advertising, email marketing, display ads, Search Engine Optimisation , Search Engine Marketing and Pay Per Click , and affiliates
using advanced analytics software to identify customer touchpoints and assess end-to-end customer experience across diverse digital channels
junior graphic designer
Requirements
A Graphic Design related degree or equivalent
proficient knowledge of the Adobe Creative Suite
some design related experience preferable, with experience in retail a plus
solid organisation skills with an aptitude for managing multiple projects simultaneously
flexibility; open to changing priorities and able to meet tight deadlines on a regular basis
ability to handle multiple design projects in a fast-paced weekly workflow
keen interest in digital design and branding
collaborative and strong communication skills
Working hours
full-time
Responsibility
company Description
email design
at Frasers Group we’re rethinking retail
social media content creation
through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally
digital ads including paid social, display advertising etc
seasonal campaign channel adaptations
POS for retail
senior marketing manager
Responsibility
brand conception, positioning and values
agency management across PR, Data, Media and Creative
work closely with the senior leadership team on communications plans, channels, and audiences, providing ideas, inspiration and creative thinking
development of marketing strategy and roadmaps, both direct-to-customer and in-store, whilst ensuring the brand message is consistent across all customer touchpoints and being commercially focussed to drive revenue
creating an integrated omni-channel marketing approach, using content and data-focused strategy across website, CRM, email marketing, social, paid social, SEO, PPC, display, affiliates, POS, advertising, partnerships, influencers, events and PR
leading, coaching and developing a high performing marketing team of 7 to ensure all projects are on brand, on budget and to deadline
liaison with key business areas including B&M, E-commerce and Retail to ensure marketing and promotional plans are optimised to meet shared growth plans and benefit the business as a whole
Requirements
highly motivated, proactive and organised
have a strong Brand Marketing background
extremely creative
● Think without limits and take the team with you
excellent problem solving skills
● Own it and back it
A good strategist who is able to develop plans and bring to fruition
● Not hesitate and act with purpose
customer service representative
Language
english
Working hours
full-time
temporary
part-time | Permanent
full-time | Permanent
Responsibility
company Description
we are looking for an enthusiastic, customer focused Temporary Customer Service Representative to join our team
the role requires you to be a brand ambassador, always representing sofa.com at the highest level using multiple channels
you’ll be proactive, organised, with the ability to prioritise
ensuring our customers have all of the relevant information regarding our products to enable them to make informed decisions before purchasing
active creation and management of quotes and general follow up with customers to ensure sales conversion
you’ll also work to target KPI’s, alongside demonstrating a high level of professionalism in all communication, reflecting company standards
this role requires flexibility and is based in our Chelsea offices
Salary
salary
marketing manager
Working hours
full-time
Responsibility
company Description
at Frasers Group we’re rethinking retail
through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally
brand conception, positioning and values
the role reports into the Head of Marketing, acting as deputy wherever needed
lead all marketing projects together with the marketing team ensuring project critical paths are created and adhered to for timely delivery
as a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME
agency management across PR, Data, Media and Creative
Requirements
has relevant qualification in Marketing or related disciplines
highly motivated, proactive and organised
proven marketing experience in planning and deploying multi-platform campaigns
have a strong Brand Marketing background
is a positive team player who demonstrates a ‘can do’ attitude, initiative, and personal leadership
shows excellent organisation skills with an aptitude for multi-tasking and effective prioritisation
extremely creative
● Think without limits and take the team with you
warehouse supervisor
Working hours
full-time
Responsibility
managing team of warehouse staff and allocating tasks accordingly
monitoring of performance and H&S standards
supporting warehouse management in improvement efforts
assisting with stock control and produce regular reports as required by the business
maintains inventory and supplies by receiving, storing, and delivering goods; securing warehouse, vehicles and supervising staff to ensure efficiency
responsible for a team of warehouse and driver operatives
producing Service & Reverse Logistics Reports in a timely manner
performing daily morning tasks
Requirements
must be physically fit and strong to be able to carry/handle furniture
continuous improvement mindset
experience in managing teams and organizing duties and shifts
understanding of stock control and warehouse flow
think without limits and take the team with you
good Analytical, problem solving and organizational skills
own it and back it
good Team working skills
showroom manager
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
maintaining our world-class showroom standards and visual merchandising in store
processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
team building and management, ensuring effective communication and development of individuals
conducting monthly meetings with your team as well as performance reviews with permanent team members
regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading
driving opportunities within commercial sector to ensure ongoing growth of customer base
welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
customer service advisor
Working hours
Full-time
showroom manager
Requirements
proven experience as a Showroom Manager or in a similar retail management role, preferably in the furniture or home decor industry
strong leadership skills with the ability to inspire and motivate a team
excellent communication and interpersonal skills, with a passion for customer service
proven successful experience as a Showroom Manager and leading a dynamic sales team
A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising
powerful leadership skills and business orientation
customer management skills
ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously
Responsibility
the Role
we are looking for an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen
maintaining our world-class showroom standards and visual merchandising in store
processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
at Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide
you will be a brand ambassador, always representing sofa.com at the highest level
with in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products
team building and management, ensuring effective communication and development of individuals
customer service team leader
Language
english
Working hours
full-time
full-time | Permanent
Responsibility
company Description
the team leader should lead by example, and be proactive, organised, and able to prioritise their workload effectively
handle orders and escalations, providing outstanding customer service at all times
support in the management of team productivity and quality of interactions
complete monthly quality audits for the team
deliver coaching sessions based on audit trends
continuously identify areas of improvement & deliver training and coaching accordingly
as a customer service team lead, you will be supporting the team in providing flawless service to customers who would like to or have already purchased from us
Requirements
to have an in depth understanding of the importance of customer care & the overall customer experience
excellent communication skills and ability to tailor your approach to each individual/customer
professional, friendly and approachable with a can do attitude towards internal and external staff at all times
ability to use own rationale to deliver relevant solutions
be a multi-tasker who enjoys working to schedules and deadlines
A motivated and proactive team player also capable of performing tasks independently and following own initiative
1 year of experience in a CS team leader or supervisor role
think without limits - Think fast, fearlessly, and take the team with you