SOFA.COM

Responsibility

• company Description
• we are looking for an enthusiastic, customer focused Temporary Customer Service Representative to join our team
• the role requires you to be a brand ambassador, always representing sofa.com at the highest level using multiple channels
  Show more +34
• you’ll be proactive, organised, with the ability to prioritise
• ensuring our customers have all of the relevant information regarding our products to enable them to make informed decisions before purchasing
• active creation and management of quotes and general follow up with customers to ensure sales conversion
• you’ll also work to target KPI’s, alongside demonstrating a high level of professionalism in all communication, reflecting company standards
• this role requires flexibility and is based in our Chelsea offices
• stay up-to-date with existing and new products within the business
• the role is to provide excellent service to customers who are looking to or who have purchased from us. You are a brand ambassador, always representing sofa.corn at the highest level
• you will need to be fully available and flexible from August 2023 to the end of January 2024 to support throughout our Peak trading, working a minimum of 24 hours per week
• support customers and provide information about our 3rd party consumer propositions
• this role is based within our head office customer service team and provides excellent service to customers who would like to or have purchased from us
• key responsibilities
• liaise with Retail Operations, Manufacturing and Logistic Teams to ensure best customer service and joined up customers experience
• deliver a seamless and stress-free experience whilst recognising the importance of customer care
• an in depth understanding of the importance of customer care, ensuring the customers experience is stress free.Being proactive when addressing issues so they continue to feel valued and their overall experience is a positive one
• an in depth understanding of the importance of customer care, ensuring the customers experience is stress free. Being proactive when addressing issues so they continue to feel valued and their overall experience is a positive one
• role: Customer service representative
• liaise with Retail Operations Team to ensure best customer service and joined up customers experience
• provide relevant information regarding our products to enable customers to make informed decisions before purchasing
• reports to: Customer service manager & Team lead
• supporting customers and providing information about our 3rd party consumer propositions and ensuring processes are managed effectively
• office admin tasks as and when required
• proactive, organised, and able to prioritise. Alongside demonstrating a high level of professionalism in all communication, reflecting company standards. The role requires adaptability and flexibility and is based in our Chelsea offices
• location: Chelsea
• create and manage customer quotes with sales conversion targets
• independent decision making to tackle each individual issue raised by customers
• working alongside the trade, delivery, warehouse, and store teams, the customer service team works to help our customers choose and create their perfect living space and resolve any queries pre or post-delivery
• keeping customer records up to date to reflect any customer communication history so it's clear and easily accessible for other customer services team members
• resolve customer queries & complaints about new or existing orders via telephone and email
• keeping customer records up to date to reflect any customer communication history so it’s clear and easily accessible for other customer services team members
• ·Support customers and provide information about our 3rd party consumer propositions
• supporting customers with any queries they may have or any changes regarding orders and delivery, in a timely manner via phone and/or email
• work collaboratively with team members and other departments to deliver positive and helpful resolution of customer support questions received through e-mail, phone and social media
• maintain exceptional product knowledge of everything current and new within the business
• meet target KPI’s

Responsibility

• company Description
• at Frasers Group we’re rethinking retail
• through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally
  Show more +17
• brand conception, positioning and values
• the role reports into the Head of Marketing, acting as deputy wherever needed
• lead all marketing projects together with the marketing team ensuring project critical paths are created and adhered to for timely delivery
• as a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME
• agency management across PR, Data, Media and Creative
• support with coordination, logistics and execution of all marketing photo shoots, virtual and showroom events
• work closely with the senior leadership team on communications plans, channels, and audiences, providing ideas, inspiration and creative thinking
• support the Head of Marketing with marketing proposals, activation plans, business review and senior stakeholder presentations
• development of marketing strategy and roadmaps, both direct-to-customer and in-store, whilst ensuring the brand message is consistent across all customer touchpoints and being commercially focussed to drive revenue
• maintain brand guardianship, owning the brands marketing calendar, ensuring all activities are planned and executed on time
• the assistant marketing manager works across Fraser Groups home brands: sofa.com and Amara
• this role works closely with the wider multi-channel marketing team across a wide range of projects to help develop and deliver successful marketing campaigns, in line with the marketing strategy
• creating an integrated omni-channel marketing approach, using content and data-focused strategy across website, CRM, email marketing, social, paid social, SEO, PPC, display, affiliates, POS, advertising, partnerships, influencers, events and PR
• leading, coaching and developing a high performing marketing team of 7 to ensure all projects are on brand, on budget and to deadline
• liaise with internal teams including e-commerce, buying & merchandising, retail operations and trade, as well as external media and PR agencies, to ensure new product launches and seasonal campaigns are delivered to the highest standard
• manage the relationship with other Frasers Groups fascia’s especially House of Fraser, to keep them abreast with all promotional and other marketing activities
• liaison with key business areas including B&M, E-commerce and Retail to ensure marketing and promotional plans are optimised to meet shared growth plans and benefit the business as a whole

Requirements

• has relevant qualification in Marketing or related disciplines
• highly motivated, proactive and organised
• proven marketing experience in planning and deploying multi-platform campaigns
  Show more +27
• have a strong Brand Marketing background
• is a positive team player who demonstrates a ‘can do’ attitude, initiative, and personal leadership
• shows excellent organisation skills with an aptitude for multi-tasking and effective prioritisation
• extremely creative
• ● Think without limits and take the team with you
• think without limits - Think fast, think fearlessly and take the team with you
• is proactive and efficient, with strong problem-solving skills
• own it and back yourself - own the basics, own your role and own the results
• excellent problem solving skills
• ● Own it and back it
• demonstrates outstanding communication, presentation and analytical skills
• be relevant - Relevant to our people, our partners and the planet
• A good strategist who is able to develop plans and bring to fruition
• ● Not hesitate and act with purpose
• demonstrates the ability to adhere to tight deadlines, thrive in a fast-paced environment and have a strong sense of urgency
• ability to remain calm under stress or uncertainty
• has a positive, proactive attitude with the skills to work collaboratively as well as independently
• have a passion for delivering meaningful social impact and simultaneously generating the business income
• experience in a marketing capacity, conducting online marketing, digital design, website management, paid marketing, or preferably brand marketing in a fast-paced and competitive environment
• ● Be commercial and customer-focused
• is reliable and committed, with a strong work ethic and enthusiasm
• you will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business
• additional Information
• the privilege
• an opportunity like this at Frasers Group is for the fearless
• A strong multitasker who is able to keep all teams reporting to them working effectively and handle multiple projects, prioritising and meeting deadlines
• you will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction

Responsibility

• we are looking for two enthusiastic, customer focused Sales Advisors to join our team in our stunning Bath showroom
• this is a 16 hours a week role which requires weekend availability
• this is a 15 hours a week role which requires weekend availability
  Show more +13
• this is a 24 hours a week role which requires weekend availability
• these are a 15 and 12.5 hours a week roles which require weekend availability
• you should thrive in a customer service environment, always going above and beyond
• we are looking for an enthusiastic, customer focused Sales Advisor to join our team in our stunning Manchester House of Fraser Concession Showroom
• we are looking for an enthusiastic, customer focused Sales Advisor to join our team in our stunning Glasgow House of Fraser Concession as maternity cover till July 2023
• chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
• as a member of our team you will be the first point of contact with our customers and will spend your time advising them with inspirational ideas to fulfil their needs
• providing support with customers’ decisions where required
• proactively improving and updating knowledge of product & interior trends
• maintaining our high showroom standards and visual merchandising in store
• providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
• maintaining our world-class showroom and visual merchandising standards in store
• assisting with ad-hoc showroom events such as customer design evenings, etc

Requirements

• be ambitious and confident, with a strong can-do attitude
• enjoy working within a team
• experience within retail alongside proven experience with interiors/furniture
  Show more +13
• strong sales experience and awareness of trends to support the customer in styling their rooms/homes
• be enthusiastic and dedicated to providing excellent customer service
• have some prior experience in a sales advisor role
• think without limits and take the team with you
• we are recruiting for a part time position, which would require weekend availability
• A desire to work as part of a team to generate fresh and innovative ideas
• own it and back it
• proficiency in MS Office and general IT
• not hesitate and act with purpose
• additional Information
• be commercial and customer-focused
• this role has no guaranteed hours of work, hours of work can therefore vary from week to week
• have a passion for interior design/art as a bonus

Responsibility

• company Description
• the role requires you to be a brand ambassador, always representing sofa.com at the highest level using multiple channels
• you’ll be proactive, organised, with the ability to prioritise
  Show more +23
• you’ll also work to target KPI’s, alongside demonstrating a high level of professionalism in all communication, reflecting company standards
• at Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide
• this role requires flexibility and is based in our Chelsea offices
• with in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products
• deliver a seamless and stress-free experience whilst recognising the importance of customer care
• you will also need to provide aftercare and manage relationships with clients over a long period of time
• this role is based within our head office customer service team and provides excellent service to customers who would like to or have purchased from us
• you will be a brand ambassador, always representing sofa.com at the highest level
• provide an end-to-end service for our design customers, from initial conversations and quoting, through to processing orders and aftercare
• provide relevant information regarding our products to enable customers to make informed decisions before purchasing
• we are looking for a talented, driven and versatile individual who relishes working collaboratively to deliver exceptional customer service to join our trade customer service team working in our Chelsea offices
• answering customer queries regarding their orders ensuring they are informed of timelines and that you are managing expectations
• create and manage customer quotes with sales conversion targets
• as a member of our trade team, your focus will be to provide excellent end-to-end service to some of our key customers
• resolve customer queries & complaints about new or existing orders via telephone and email
• you will have experience in customer service dealing with large ticket items, preferably in an B2b position and ideally dealing in interiors
• working alongside the trade, delivery, warehouse, and store teams, the customer service team works to help our customers choose and create their perfect living space and resolve any queries pre or post delivery
• you will be confident in dealing with customers in an efficient and courteous manner, ensuring their queries are acknowledged and dealt with effectively
• stay up-to-date with existing and new products within the business
• support customers and provide information about our 3rd party consumer propositions
• liaise with Retail Operations, Manufacturing and Logistic Teams to ensure best customer service and joined up customers experience
• work collaboratively with team members and other departments to deliver positive and helpful resolution of customer support questions received through e-mail, phone and social media
• office admin tasks as and when required

Requirements

• have experience working within a customer service role
• possess an excellent telephone manner and written communication skills
• have experience using ticketing systems
  Show more +20
• excellent communication skills and ability to tailor approach to each individual
• experience in a customer service role, communicating via phone and email
• be enthusiastic and dedicated to providing excellent customer service
• be professional, friendly and approachable with a can-do attitude towards internal and external staff at all times
• have a positive ‘can do’ and proactive attitude
• be a strong multi-tasker who can work to schedules and deadlines
• think without limits - Think fast, fearlessly, and take the team with you
• think without limits and take the team with you
• have a proactive attitude towards resolving customer queries
• own it and back yourself - Own the basics, own your role and own the results
• own it and back it
• be relevant - Relevant to our people, our partners and the planet
• have strong organisational skills and the ability to prioritise tasks
• not hesitate and act with purpose
• work well independently and as a part of a team
• work well on your own and as a part of a team
• be commercial and customer-focused
• experience within a luxury brand or with big ticket items
• be fully computer literate with experience using Office software
• additional Information

Responsibility

• the Role
• we are looking for an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen
• maintaining our world-class showroom standards and visual merchandising in store
  Show more +14
• processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
• at Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide
• you will be a brand ambassador, always representing sofa.com at the highest level
• with in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products
• team building and management, ensuring effective communication and development of individuals
• you should be an experienced manager, ideally within the interiors industry
• conducting monthly meetings with your team as well as performance reviews with permanent team members
• we are looking for a talented, driven and versatile Showroom Manager who is a natural leader and developer of teams, collaboratively working together to deliver exceptional customer service
• regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading
• having good organisational and delegation skills will allow you to effectively manage your day as well as your team
• driving opportunities within the commercial sector to ensure ongoing growth of the customer base
• you will manage and evaluate every aspect of your showroom from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility
• welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
• as the Showroom Manager, you will be responsible for inspiring the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally

Requirements

• proven successful experience as a Showroom Manager and leading a dynamic sales team
• powerful leadership skills and business orientation
• customer management skills
  Show more +7
• strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly
• the ability to multi-task and work under pressure
• shrewd business sense and well-developed commercial awareness
• A desire to work as part of a team to generate fresh and innovative ideas
• excellent communication and interpersonal skills
• background in home/furniture is desirable
• proficiency in MS Office

Earnings for position showroom manager