hotel receptionist
4 the last 132 days, recently 2023-07-28
Responsibility
- we are looking for a Reception Supervisor to join the team here at Dean Park Hotel
- we are always looking for a person with a passion for hospitality
- achieve positive outcomes from Guest queries in a timely and efficient manner
Show more +12 - ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- every member of our team goes out of their way to deliver a genuine personal service from the heart. We make emotional connections with every guest, to make them feel individual and make their stay a home away from home
- demonstrate a high level of customer service at all times
- attend appropriate training courses, when required
- demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- comply with hotel security, fire regulations and all health and safety legislation
- ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- act in accordance with policies and procedures when working with front of house equipment and property management systems
- follow company brand standards
- assist other departments, as necessary
Requirements
- positive attitude and good communication skills
- previous experience in a customer-focused industry
- commitment to delivering a high level of customer service
Show more +5 - completed high school certificate or equivalent
- competent level of IT proficiency
- previous experience in cash handling
- excellent grooming standards
- ability to work on your own and as part of a team
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