SIX THE RESIDENCE Salary
UNIT 3 PERCY BUSINESS PARK OLDBURY B69 2RD ENGLAND
TIN: 12547572
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Earnings on positions in SIX THE RESIDENCE
SIX THE RESIDENCE is looking for employees for positions:
customer service advisor
Working hours
- full-time
Responsibility
- offer support and solutions to customers; order queries, product queries, returns, replacements for damaged items, delivery support and much more
- the ability to assess the content of a query and respond to the customers satisfaction in a well-timed and thought-out response
- serve as the front line, on-call resource for all clients via phone and email
- communicate with couriers/delivery team when delivery issues arise
- solving customer requests that require product knowledge, operational expertise, and a natural ability to connect with clients with a personal touch
- daily use of Shopify to update order notes, answer live chat queries and communicate internally
- monitor responses on relevant on-line forums and rating sites logging any suitable feedback to notice trends
- liaise with logistics, production, and warehouse teams to ensure stock and order issues are dealt with promptly and provide clients with swift and suitable resolutions and answers
Requirements
- 3-5 years in customer service environment, possibly in e-commerce, retail, or interiors
- excellent communication skills, both written and verbal
- proficient user of IT systems, both customer service specific and Microsoft packages
- ability to work under pressure in a fast-paced environment
- A true problem solver, passionate to resolve any issue that might arise to keep the client happy