SIMPSON MILLAR LLP

Responsibility

• paralegal - Education & Children Rights Law - London - £25,000 PA
• assisting Solicitors and fee earners with their Property & Affairs case files
• assisting Solicitors and fee earners with their case files
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• assisting fee earners on their RTA caseloads
• this role will be on a hybrid working arrangement with up to 2 days per week working from our London office
• assisting the fee earners on high value military claims
• drafting Letters of Claim, Claim Forms and Court Forms
• drafting letters, including pre-action correspondence and advice
• drafting letters
• drafting letters and witness statements
• assisting clients applying deputyships and personal injury trusts
• general communication, meetings with clients and admin
• compiling large electronic bundles
• drafting Witness Statements
• our Court of Protection team sits within the wider, growing, Public Law Team
• drafting letters and emails to defendants, experts and courts
• answering client calls, responding to queries, and providing updates
• assisting in preparation of court documents
• preparing court bundles and attending Court
• gathering supporting documents
• handling new client enquiries
• gathering and submitting any medical evidence to support claims
• helping prepare instructions to Counsel
• preparing trial bundles
• general communication with clients
• preparing bundles
• as the name suggests, the team deals with some of the more complex and sometimes horrific injuries that our clients suffer
• dealing with the set up and administration of Personal Injury Trusts and the Mental Capacity Act
• making appointments and arranging meetings, hearings and conferences
• ensuring meeting rooms are booked if appropriate, including diary management
• taking witness statements
• preparing Trial Bundles
• attending Court
• this role is on a hybrid working arrangement with 2/3 days working from the Manchester office
• interviewing and making calls to clients, experts and witnesses
• attending Court/Council meetings when applicable
• preparing disclosure lists
• legal research
• handling new client enquiries, as well as communicating with existing clients, including those who are vulnerable
• preparing and updating bundles
• job title: Paralegal - Court of Protection
• location: London / Hyrbrid
• job Title: Serious Injury Paralegal
• liaising with medical experts, barristers and council
• providing updates to clients on the progress of their claims
• reviewing expert reports
• dealing with the Legal Aid Agency
• maintaining internal records in relation to calls and work undertaken
• liaising with medical experts, barristers, and council
• location: Manchester / Hybrid
• simpson Millar are a leading No Win, No Fee Military Claims firm, that specialise in military accident, injury, and harassment claims. We are now actively recruiting for an experienced Paralegal to join our Military Claims team
• preparing documents for Court Proceedings including but not limited to trial bundles and disclosure lists
• arranging meetings and appointments for the fee earners
• communicating with clients
• general organisation and upkeep of files·
• attending court and conference with council
• we are looking for an experienced Paralegal to join our Court of Protection Team to assist on case files and to help support the day to day running of the Property & Affairs team
• contract: 12 months Fixed Term Contract
• we are currently recruiting for a bright and ambitious Paralegal to join our Serious Injury Team, on a 12-month Fixed Term Contract, based out of our Manchester office
• for this role it is essential that you have previous experience as a paralegal, ideally within Military Law or Personal Injury
• general organisation and upkeep of files
• general organisation and upkeep of file
• new client enquiries
• drafting legal aid forms·
• to assist fee earners in the Public Law Department with their caseloads to include
• this role will be on a hybrid working arrangement with up to 2 days per week working from the Manchester office to assist the solicitors with client visits and attend Court on occasion
• taking and drafting witness statements·
• maintain internal records in relation to calls and work undertaken
• the team assists their clients, who are most likely to be vulnerable, and their family members in cases in the Court of Protection concerning deputyships, personal injury wills and trusts, trust corporations and lay clients
• diversity and Inclusion
• we’ve branded ourselves as The Open Lawyers, and that’s a commitment to both our clients and our colleagues
• prioritise & manage workload effectively
• therefore, you’ll need to have a strong empathetic nature, as well as being bright and have a good level of academic legal knowledge
• reviewing and analysing evidence
• as this very specialised area of law, we don’t expect you to have in depth knowledge in this area, however previous experience as a paralegal and in communicating with vulnerable people would be advantageous
• to manage calls and cases, research information and provide a comprehensive legal service

Requirements

• an ability to work under pressure whilst maintaining a friendly and co-operative approach towards staff, and callers
• good organisation and time management skills
• A person who enjoys multi-tasking
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• excellent communication skills
• someone who is enthusiastic, positive with the will and desire to succeed
• A person who is self-motivated and works well either in a team or independently
• at Simpson Millar our Culture is key for us, it drives us and makes us who we are

Earnings for position paralegal

Responsibility

• contact Centre Team Manager
• permanent
• day to day management and supervision of the EL PL litigation team
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• day to day management and supervision of the EL/PL litigation team
• day to day supervision of the EL PL litigation team
• ensuring team observation of the Litigation Policy
• ensuring team observation of the LPU Litigation Policy
• conducting 1 to 1s on a monthly basis with fee earners
• as the team manager, so will you
• KPI performance monitoring including data integrity, inactivity levels, chargeable hours, unpaid bills and revenue targets
• working with the Practice Development Leader in ensuring regulatory compliance and Lexcel accreditation
• contract: 12 months fixed term contract
• if your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to join our team to help us go from good to great
• it is your job to ensure that all enquiries are properly managed, and clients are onboarded well
• location: Manchester/Hybrid
• as our contact centre continues to expand and evolve, the position will be fundamental in managing the team to ensure maximum efficiency combined with the highest level of customer service for our clients
• we do things differently here… our team get the chance to really flex their skills and have a positive impact on our clients throughout their time with us
• work with the L&D team to monitor and review calls, providing feedback when required and identifying any additional training needs
• working closely with the Head of Contact Centre to interpret team information and act on findings, the suitable candidate will be experienced in team management and proactive in recommending improvements
• it is essential that that you have previous team leading experience as well as ELPL Litigation experience as you will also be responsible for running your own caseload of all portal claims
• as a pillar of support to your team, you will manage the team, ensuring they are equipped and capable in their role

Requirements

• caseload
• litigation
• team Leader
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• management
• personal Injury Litigation
• supervision
• we’ve branded ourselves as The Open Lawyers, and that’s a commitment to both our clients and our colleagues
• simpson Millar our Culture is key for us, it drives us and makes us who we are
• we provide trusted expert legal advice, quickly and clearly, every time
• at Simpson Millar, we provide flexible working and a relaxed dress code, and more importantly colleagues who are on hand to assist your development
• we’re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future
• you may be just the right candidate for this or for other roles in our firm
• there is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity

Earnings for position team leader

Responsibility

• senior Contact Centre Advisor / Senior Customer Service Advisor
• you’re going to be first point of contact to any customer who contacts our business
• at Simpson Millar we want every customer conversation to be exceptional
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• delivering this level of service is vital to our business in the challenging market we operate in
• job Title: Senior Contact Centre Advisor / Senior Customer Service Advisor – Excellent Training Provided
• job Title: Senior Contact Centre Advisor – Excellent Training Provided
• location: Manchester / Hybrid – 3 days per week in the office
• we offer a hybrid working pattern which will see you working from our Central Manchester office for 3 days per week, and from home 2 days per week
• you may be just the right candidate for this or for other roles in our firm
• we want people who have a passion for delivering exceptional customer service and have the confidence to speak to clients on the phone, via chat or email
• over the next year we’re transforming our business and as such we want you to bring your experience and skills to help us on that journey
• we therefore need you to have excellent communication skills, be confident on learning new IT systems (e.g
• working here will give you the opportunity to use the skills and experience you’ve gained to make a tangible impact to our customers, our team and our business
• the role will mean you’ll move away from task driven calls, and you’ll get the chance to really flex your skills and impact our clients throughout their time with us
• proclaim) and not be afraid to tell us what we can do better for our customers
• but if you’re ready to help us on the next level of our journey to provide the very best in legal advice then please click apply. We respond to every application we receive
• at Simpson Millar we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway
• benefits: 25 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay, life assurance, employee assist program and many more
• you’ll need to be prepared to go to extra lengths to improve their experience with us, but if you’re the sort of person we’re looking for then that’s going to come naturally to you
• do you enjoy being the best in your contact centre and providing the highest level of customer service? That’s who we need
• role Responsibilities: You’re going to be first point of contact to any customer who contacts our business

Earnings for position contact centre advisor

Responsibility

• supporting the brand manager in completing agreed activities
• we’re looking for an organised and detail-oriented Marketing Executive to support our sponsorship activity, business development plans, events calendar, ‘offline’ advertising and finally to help support the business in our goal of becoming the most reviewed law firm in England
• organising in person and virtual seminars, events and conferences
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• you’ll spend time with the leaders of our legal service areas, from Family Law to Clinical Negligence, to help advise on, and plan, our annual events calendar and business development plans, managing everything from venue bookings to the ordering of merchandise
• support the legal teams with Business Development Activity
• you’ll keep a close eye on the market, flagging new events and possible opportunities we can integrate into the plan, and you’ll demonstrate the value that each of these events bring to our business
• attending practice groups and marketing meetings to provide recommendations and input at ‘ideas’ stage
• reporting to the Head of Brand, the Marketing Executive will also support our client feedback and research programmes, to make sure that client satisfaction and needs shape our strategy, positioning and communications
• as part of our goal to become the most reviewed law firm, the role also incorporates supporting the Brand Manager in manging our review platforms, which will include making sure all reviews are responded to, reported on and looking at ways to increase the volume of reviews we receive month on month
• working with the digital team to help promote offline activity on social media
• you’ll have the opportunity to support the marketing team more widely with content writing, offline advertising production, social media, PR and much more – so you’ll never be short of variety
• to succeed, you’ll need to leverage strong interpersonal skills to communicate effectively with our practice areas, and you’ll need to be a planner through and through, always putting in the work ahead of time to deliver seamless, value-adding experiences to all
• be data-driven, comfortable analysing, monitoring and reporting on marketing data
• creating design briefs for any print advertising, which includes ad copy writing
• liaising with printers and designers
• ordering and owning the inventory of our merchandise and preparing for events as required
• to develop and deliver the BD and events calendar, aligning it to key business priorities in line with the overall marketing strategy
• analysis of customer feedback and consumer research data to support the development of the brand
• to monitor and manage the value of sponsorship deals and referrer relationships; while providing guidelines for local and ad hoc sponsorship requests
• strong copy writing skills to help us relaunch our newsletter

Requirements

• able to plan and develop annual events and BD plans
• project Management
• event planning experience would be beneficial
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• analytical planner with a problem-solving attitude
• strong communication and copy writing skills
• excellent project management skills; confident managing upwards and coordinating teams, with the ability to plan at least a year ahead
• relationship monitoring and value management
• able to organise events from conception through to follow up
• ad copy writing and brief creation experience
• strong understanding of the marketing campaign process and best practices
• experience with project management tools
• A team player with a strong and confident personality and a positive attitude
• excellent Excel skills, to produce reports
• experience with Trustpilot, Google reviews or feedback gathering would be beneficial
• robust and with an ability to prioritise and structure their workload
• stakeholder relationship management
• focused on delivering great outcomes and satisfaction to our internal clients
• key Requirements

Earnings for position contact centre manager