it support technician
12 the last 351 days, recently 2023-12-16
Responsibility
- 1st line deskside support of users on site at Heathrow Airport
- ● 1st line deskside support of users on site at Heathrow Airport
- 1st line desktop support
Show more +13 - windows desktop support
- ● Windows desktop support
- face to face and remote user support
- printer & peripheral support & preventative maintenance
- printer support & preventative Maintenance
- ● Printer support & preventative Maintenance
- configuring and installing new PC’s
- ● Configuring and installing new PC’s
- we are currently looking for an IT Support Technician to join our existing team working at London Heathrow, the UK's busiest and most exciting airport
- love IT but don't want to sit at a desk all day? Then this position could be for you
- in this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include
- training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PC’s and printer hardware is a requirement. Qualifications are desirable but not essential
- love IT but don't want to sit at a desk all day? Looking to gain experience in the IT and airport industry? Then this position could be for you
Requirements
- ability to work effectively and efficiently as a member of the team
- ● Ability to work effectively and efficiently as a member of the team
- minimum of 2 years Windows desktop support experience
Show more +25 - ability to remain calm under pressure
- ● Ability to remain calm under pressure
- ability to work effectively and efficiently as a member of the team and also using your own initiative
- microsoft Windows 7 & 10 operating system support
- full UK manual driving licence or currently actively having driving lessons
- ● Full UK manual driving licence or currently actively having driving lessons
- candidates will also need to be able to work the occasional daytime shifts to cover for staff absences
- an understanding of networking fundamentals including TCP/IP, DNS, DHCP
- ability to ensure customer service targets and performance objectives are met
- must have a technical aptitude/interest in I.T. although training will be provided
- excellent customer service skills with the ability to communicate and interact effectively with all levels within a multiple customer organisation
- troubleshooting TCP/IP problems in Windows using PING and TRACERT
- please ensure you are happy with the working shift hours below before applying
- previous Customer Service experience, ideally in a customer facing role
- microsoft MCP qualifications are desirable but not essential
- flexibility to regularly commute and work at other customer’s locations in the Greater London area, to include London Heathrow, Gatwick and Stansted Airports
- access to your own transport/24hr public transport to Heathrow Airport
- apply now by clicking on the link which will take you to our Hiring Page and application form
- additional college and/or technical training is an advantage
- ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction
- ● Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction
- A flexible approach to working hours is essential as this position will involve working on a zero hour contract, including Public/Bank Holidays and some weekends, predominantly at Night
- apply now for immediate consideration providing your CV together with your salary expectations
- ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days
- ● Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no employment/educational history gaps longer than 28 days
Benefits
- laptop
low salary - 6% lower than the average in this position
Earnings for position it support technician
it support technician - How much money do you make working at this position?
Average salary at company SERVICETEC is 2141£.
The national average salary is 2000£.
1100 £
Lowest
Lowest
2000 £
Average
Average
2900 £
Highest
Highest
Salary in other companies in the position it support technician
| NEXUS SPECIALIST RECRUITMENT | 5200 £ | 3333 £ 5200 £ |
| HAYS RECRUITMENT SERVICES | 5000 £ | 3333 £ 5200 £ |
| DIGITAL UK APPOINTMENTS | 5000 £ | 3333 £ 5200 £ |
| THE LEARNING COLLEGE GROUP | 4160 £ | 3333 £ 5200 £ |
| PROACTIVE IT RECRUITMENT | 4000 £ | 3333 £ 5200 £ |
| FROSSELL RECRUITMENT | 3750 £ | 3333 £ 5200 £ |
| MIDAS TOUCH | 3500 £ | 3333 £ 5200 £ |
| EXCLUSIVE HOUSEHOLD STAFF | 3333 £ | 3333 £ 5200 £ |
| C&C SEARCH | 3333 £ | 3333 £ 5200 £ |
| IT @ SPECTRUM | 3333 £ | 3333 £ 5200 £ |