team manager
Responsibility
- lead and manage Repair Center Team Members whilst demonstrating a continuous improvement culture for our customers within the team
- able to quantify the performance of each individual within the team against set targets and standards. Regular performance reviews
- agree key performance indicators and communicate performance indicators within each section to the Operations Manager
Show more +13 - work towards customer service level agreements and achieve SLA through daily prioritization
- daily resource planning by allocating your staff accordingly
- identifying, creating and reporting on performance metrics on a weekly basis to the Operations Manager
- management of stock movement within your section
- acting as the change agent for any agreed continuous improvement actions as agreed with the Operations Manager
- being vigilant at all times to ensure that health and safety K.P.I’s are adhered to
- working with the project team to transition new projects/processes
- identify and agree any requirement for overtime within sections with Operations Manager
- liaise with other Managers/Process Leaders to discuss staff movements between sections based on the fluctuating workloads of each section to achieve performance targets
- assist with recruitment within Operations when necessary
- attend and facilitate daily meetings with the Management Teams and customer
- any other reasonable tasks as requested by Management
- schedule departmental audits for stock, reports, locations, H&S, quality, etc
Requirements
- people skills
- computer literate with a broad knowledge of MS Office
- demonstrable continuous improvement of support services delivered to customers
Show more +6 - ability to resolve problems/issues efficiently whilst training new team members, where applicable
- experience in an electrical consumer repair environment and project management
- excellent knowledge around electrical consumer products
- create and apply service delivery methods which improve the customer experience
- proven ability to lead and motivate a team, as well as encourage development and personal growth
- excellent all-round communication skills across all levels
Salary in other companies in the position team manager
| LORIEN | 16000 £ | 7680 £ 16000 £ |
| SPENCER CLARKE GROUP | 10667 £ | 7680 £ 16000 £ |
| ARTHUR & ARTHUR | 10000 £ | 7680 £ 16000 £ |
| RICCI RECRUITMENT | 10000 £ | 7680 £ 16000 £ |
| SANCTUARY HEALTH | 8600 £ | 7680 £ 16000 £ |
| SANCTUARY HEALTH | 8600 £ | 7680 £ 16000 £ |
| HARVEY NASH | 8000 £ | 7680 £ 16000 £ |
| CARRINGTON WEST | 8000 £ | 7680 £ 16000 £ |
| NOTHING BUT RECRUITMENT | 7680 £ | 7680 £ 16000 £ |
| 3D RECRUIT | 7680 £ | 7680 £ 16000 £ |