ROLLING CENTER  Salary

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UNIT 6 WHITEHALL CROSS LEEDS LS12 5XE ENGLAND
TIN: 04725217
 Wholesale & Retail Trade
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ROLLING CENTER
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ROLLING CENTER is looking for employees for positions:

technical administrator

  • technical administrator

Working hours

  • full-time | Apprenticeship

Language

  • english

Education

  • GCSE or equivalent

Requirements

  • good communicator and exceptional telephone manner
  • confidence and willingness to deal with customers and speak on the phone
  • professional, friendly, diligent manner
  • self-motivated and well organised with a strong attention to detail
  • the ability to multi-task, prioritise and manage time effectively
  • excellent administrative and numeracy capabilities

Responsibility

  • rolling Center Technical team support and assist our customers with all types of technical queries by providing technical advice, predominantly over the phone but occasionally onsite
  • using their extensive, in-depth knowledge of the whole product range, they deliver pre purchase and post sales advice and installation support through troubleshooting and offering support and expertise to help with wiring, commissioning etc
  • ongoing training for staff and customers is a key part of the technical team’s responsibilities as well as creating technical drawings, training courses, quick guides and other supporting documents
  • in order to support the sales team with more complex or large system requirements, the technical team create quotations for cantilever gate installations, access control systems, intercom systems, automation installations and aluminium gate installations using their knowledge of the different product manufacturers and how their products can work together
  • as well as carrying out testing or repairs on suspected faulty equipment, the technical team manage the returns process and liaise directly with suppliers regarding warranty claims to ensure a speedy resolution for our customers
  • an important responsibility of the Rolling Center technical team is to source innovative new products and technology. Before any product or new technology is introduced, the technical team conduct extensive quality tests
  • general filing