liaise with clients regularly to update them as to the progress of their matter and the associated costs
respond in an appropriate manner to client instructions
the collection and organization of documents and information from various cases at the firm
deal with incoming post efficiently
liaise with any introducer or agent promptly
provide absence or holiday cover for other fee earners as and when necessary
participate in training sessions regularly including providing the sessions where appropriate
participate in the business of the firm in such a manner so as to develop your own knowledge and skills
Salary
salary
customer service administrator
Working hours
full-time
Salary
salary
Responsibility
monitor the RG Website and send out regular posts on the website and the company intranet
to coordinate RGs management team’s social media post requirements by setting up reminders and collecting items to post
to liaise with any introducers or agent regarding referrals and their agreements
to log customer service issues and forward them to the relevant team member
to respond in an appropriate manner to customer requests
to send reminders to team members and to monitor any outstanding tasks relating to a customer’s complaint log
to monitor RGs social media presence by keeping track of reviews and sharing them with the company and introducers as well as on social media platforms
monthly commission calculations, invoicing, and reports
manager
Responsibility
to liaise with the client regularly to update them on the progress of their post completion applicatoin
to liaise with mortgage lenders, help to buy agents and third parties to update them on any post completion stepsT
to response in an appropriate manner to client instructions
manage a post completions team and provide support in the team reaching their performance targets
identify and try and resolve any minor client complaints post completion
provide post completion technical guidance to the team
assist with holiday/sickness cover as and when necessary
to participate in training sessions regularly
Requirements
conveyancing: 5 years
paralegal
Requirements
education: Certificate of Higher Education , paralegal qualification an advantage
experience: Minimum of 1 year in legal administration and customer service
conveyancing Paralegal: 1 year
sidcup: Must be able to reliably commute
Responsibility
contract Preparation: Prepare contract packs and help progress matters from instruction to completion, ensuring accuracy and thoroughness
post-Completion Tasks: Handle the process of registering property at the land registry and conducting post-completion checks precisely
administrative Duties: Perform general admin tasks and liaise with conveyancing team members proactively and efficiently
task Management: Prioritise tasks like sending out Draft Contracts, mortgage reports, search reports, requesting redemption statements, prepping for completion and checking client documents with meticulous attention to detail