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REVOLVE is looking for employees for positions:
customer service representative
customer service representative
Language
english
spanish
Responsibility
essential Duties and Responsibilities include the following. Other duties may be assigned
answering inbound telephone calls and providing excellent customer support
responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
responsible for researching and resolving complaints to ensure customer retention and satisfaction
follow up on all written correspondence and escalate to customer service manager on duty as necessary
coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Requirements
excellent English and Spanish spoken and written language skills
working knowledge of website navigation
ability to work in a team environment
high School Diploma
ability to give and receive honest and direct feedback
ability to work autonomously in a virtual environment
strong customer orientation with desire and willingness to help
must be reachable and available by telephone, email, and instant message during work hours