customer service representative
4 the last 63 days, recently 2023-02-28
Responsibility
- answering inbound telephone calls and providing excellent customer support
- responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
- responsibility for researching and resolving complaints to ensure customer retention and satisfaction
Show more +6 - following up on all written correspondence and escalate to customer service manager on duty as necessary
- handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
- as part of the role, you can be expected to carry out the following duties and responsibilities, however, other duties may be required from time to time
- answering questions and helping customer service representatives who need assistance
- helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary
- coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction
Requirements
- high School Diploma
- ability to work in a team environment
- working knowledge of website navigation
Show more +17 - ability to give and receive honest and direct feedback
- strong customer orientation with desire and willingness to help
- ability to work autonomously in a virtual environment
- strong verbal and written communication skills
- must be reachable and available by telephone, email, and instant message during work hours
- ability to meet set productivity standards on an ongoing basis
- knowledge of apparel construction and fabrication and various fashion categories
- reliable internet speed of 50 Mbps or greater with Ethernet connection
- ability to work required overtime when business needs warrant
- 1+ years in Customer Service, help desk or call center experience
- schedule flexibility as shifts can change based on needs of our customers
- type 60+ words per minute
- type 50+ words per minute
- customer service: 1 year
- ability to work in the intensity of a high-volume inbound call center and capable of upholding the highest quality standards for individual output
- must have a dedicated quiet and distraction free work space, including an appropriate work surface
- ability to use the majority of your internet bandwidth for work
Salary in other companies in the position customer service representative
| POD TALENT | 2500 £ | 2333 £ 2500 £ |
| CALLAWAY GOLF EUROPE | 2500 £ | 2333 £ 2500 £ |
| OMEGA RESOURCE GROUP | 2500 £ | 2333 £ 2500 £ |
| CENTRE PEOPLE APPOINTMENTS | 2500 £ | 2333 £ 2500 £ |
| RESOURCING SOLUTIONS | 2500 £ | 2333 £ 2500 £ |
| LANGUAGE MATTERS RECRUITMENT CONSULTANTS | 2416 £ | 2333 £ 2500 £ |
| TIGER RECRUITMENT | 2400 £ | 2333 £ 2500 £ |
| THE RECRUITMENT INDEX | 2400 £ | 2333 £ 2500 £ |
| TTS VOLVO TRUCKS | 2375 £ | 2333 £ 2500 £ |
| DISRUPTIVE TALENT GROUP | 2333 £ | 2333 £ 2500 £ |