REVOLVE Salary
2A BLACKTHORN HOUSE ST. PAULS SQUARE BIRMINGHAM B3 1RL ENGLAND
TIN: 09686330
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Earnings on positions in REVOLVE
REVOLVE is looking for employees for positions:
customer service representative
Working hours
- full-time | Permanent
Language
- english
- german
Responsibility
- answering inbound telephone calls and providing excellent customer support
- responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
- responsibility for researching and resolving complaints to ensure customer retention and satisfaction
- following up on all written correspondence and escalate to customer service manager on duty as necessary
- handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
- as part of the role, you can be expected to carry out the following duties and responsibilities, however, other duties may be required from time to time
- answering questions and helping customer service representatives who need assistance
- helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary
Requirements
- high School Diploma
- ability to work in a team environment
- working knowledge of website navigation
- ability to give and receive honest and direct feedback
- strong customer orientation with desire and willingness to help
- ability to work autonomously in a virtual environment
- strong verbal and written communication skills
- must be reachable and available by telephone, email, and instant message during work hours