general manager
8 the last 87 days, recently 2023-09-22
Responsibility
- role Title
- general Manager
- role Overview
Show more +50 - our new retirement community coming to West Byfleet on the lookout for a General Manager
- our new retirement community coming to Chester is on the lookout for a General Manager
- running a Business
- this role leads operations in one of RVGs largest flagship villages to a best-in-class standard
- develops and implements the Asset Business Plan and operational delivery plan for a strategically significant retirement Village operation
- role TitleGeneral ManagerDivision or Village and DepartmentGradwell
- here at Retirement Villages we are growing the team and now on the lookout for our new General Manager for one of RVGs largest flagship villages
- sets operational priorities and targets; analyses performance and motivates people to deliver operational excellence
- key Responsibilities
- you will be leading a team in a new flagship development where we work together to create an environment where older people can age well, build friendships and feel part of a community
- division Village
- regional Operations ManagerNew or ReplacementNew
- you will actively manage and deepen relationships with our Residents and customers from the wider community, providing an excellent customer experience throughout the Village
- running and Maintaining your Village
- line Manager
- hours and work pattern37.5 hpwWork LocationGradwell Park
- leads the development and implementation of Village facilities management plans, protecting RVGs position as best in class facilities provider
- it drives excellence in hospitality standards, maximises revenue and controls cost effectively, and creates a continuous improvement culture to meet current and future Resident and customer needs
- regional Operations Manager
- hours and work pattern37.5 hpwWork LocationThamesfield Village
- it actively manages and deepens relationships with our Residents and customers from the wider community, providing an excellent customer experience throughout the Village
- identifies and communicates clearly the actions needed to implement RVG strategy and business plan for the Village; provides colleagues with a clear view of how operational plans support RVGs mission, vision and values
- driving Hospitality Excellence
- lead and take responsibility for the Village operations, the teams within it and the residents who live in the Village
- provides an excellent customer experience throughout operational delivery, leading by example to manage and deepen Resident and customer relationships
- the General Manager will work across the multifaceted setting to develop and implement resident focused initiatives, enhancing their customer experience
- to prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the company
- to prepare any reports, briefings or other documents which may from time to time be required by Senior Managers or Directors of the Company
- drives effective use of hospitality systems and processes to maximise, track and manage income
- understands, upholds and contributes to creating a safety-first culture within RVG. Ensures a safe and healthy working environment
- to engage contractors where appropriate to carry out cost effective and high quality work
- understands, upholds and contributes to creating a safety-first culture within RVG. Ensures a safe, compliant and healthy environment for Residents, colleagues and the wider community
- to provide support to individual residents in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies as appropriate
- to work collaboratively with any consultants appointed by RVG to provide advice and guidance on Health and Safety matters
- to work collaboratively with any consultants appointed by Retirement Villages to provide advice and guidance on Health and Safety matters
- ensuring Care and Wellbeing to our Residents
- to ensure the provision of a safe environment for residents, employees and visitors
- to manage the relationship with contractors to ensure adherence to RVG policies and procedures whilst they are working on site
- to ensure the adequate recording and reporting of Health and Safety at Work in line with company policies and procedures and also with any statutory requirements
- to monitor and evaluate Village staff, to address performance issues as they arise, as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services to the Residents of the Village
- to manage the relationship with contractors to ensure adherence to Retirement Villages policies and procedures whilst they are working on site
- to ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and also with any statutory requirements
- leads mobilisation activity for newbuild or large-scale Village development plans and Landlord Improvement Plans. Project manages significant investment projects to improvements facilities
- always ensures adequate, effective and qualified emergency response
- to comply with all legislative requirements and local and companywide policies and procedures relating to Health and Safety at Work
- to ensure that all services specified in the Lease and Deed are provided to residents
- to comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work
- to work collaboratively with other RVG employees to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company
- visible presence to the residents by delivering a high quality service to them at all times
- to be the designated person with overall responsibility for Health and Safety matters within the Village
Requirements
- significant general operational experience, providing expert competence
- demonstratable experience at General Manager level, preferably in hospitality/4-5* hotels or similar operational management experience
- retirement Villages experience advantageous
Show more +17 - knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- demonstrable experience and knowledge in commercial management of a site or contract
- experience of direct people management of a team
- holds self and others accountable to meet commitments
- builds strong Resident and customer relationships and delivers customer-centric solutions
- strong role model of excellent customer service
- sees ahead to future possibilities and translates them into breakthrough strategies
- 3-6 years of general management experience defining, planning, managing and organising resources in line with business strategy for short and medium time scales
- makes good and timely decisions that keep RVG moving forward
- approachable and open manner
- able to demonstrate empathy and a personable approach
- interprets and applies key financial indicators to make better business decisions
- plans and prioritises work to meet commitments aligned to RVG goal Develops and delivers a range of communications that convey a clear understanding of the unique needs of different audiences
- plans and prioritises work to meet commitments aligned to RVG goal• Develops and delivers a range of communications that convey a clear understanding of the unique needs of different audiences
- applies knowledge of business and the marketplace to advance RVG’s goals
- anticipates and balances the needs of multiple stakeholders
- confident leader who can empower teams to deliver to the highest standard for our residents by putting them at the heart of everything we do
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