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RENAISSANCE LEARNING UK is looking for employees for positions:
operations director
operations director
Responsibility
leadership of the customer support, scoring and warehousing teams – providing coaching, mentoring and development as well as setting clear objectives
implement best practices to optimize warehouse space, reduce waste, and improve efficiency in operations
establish and monitor customer service performance standards, including response times, case resolutions, and overall satisfaction
the Director of Operations will play a critical leadership role in managing and optimising the operational functions of Renaissance Global
evaluate and refine internal processes and systems to ensure they align with business objectives and meet quality standards
conduct regular performance reviews, provide feedback, and promote professional development opportunities within the team
ensure the team has the tools, training, and resources needed to perform effectively
Requirements
transformation experience in a tech or similar industry – ideally with global experience and able to work across cultures
as our Director of Operations, we are looking for someone who aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide
we are looking for experience in change and best practice – ideally you'll have worked in a global organisation and have experience delivering transformation