account manager
9 the last 66 days, recently 2023-02-04
Responsibility
- office-based, you will deliver reviews, build close working relationships with the customer base to ensure maximum customer satisfaction and retention
- managing a portfolio of Redsquid’s clients
- pro-actively communicating and taking ownership of client management at defined regular intervals
Show more +33 - proactively and strategically develop customer accounts by understanding on-going ICT requirements by conducting business focused conversations
- meeting with your clients face to face to deliver bespoke service standards and requirements at least once per quarter
- deliver sales to achieve quarterly and annual sales targets
- maintaining regular contact with clients
- define, develop and own key customer relationships and customer contact strategy
- maintaining and providing weekly, monthly, quarterly sales forecast
- landscaping your customer base
- accountable for customer satisfaction improvements and increasing Net Promoter score within the account
- generate professional, commercially focused proposals for all opportunities
- renewing your existing base
- understand the Redsquid product portfolio to allow confident and directed conversations
- expanding your client’s portfolios by providing exemplary service
- accountable for sustainable profitable growth across strategic account base maximising profit for Redsquid and acknowledging any risk associated
- accountable for developing successful, sustainable and profitable long-term relationship with our largest and most complex customers, to include responsibility for escalation management to appropriate level
- maintain accurate, up to date records in the CRM on all aspects of clients, including contacts, opportunities and conversation notes
- identifying additional business opportunities and increasing revenue from the existing customer base by selling additional services and products
- taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition
- identify opportunities, cross-sell and upsell complementary Redsquid products and services to generate an increase in revenue and profitability within the managed base
- responsible for drawing on multiple sources of information and insight in order to formulate win strategies with customers
- keeping up to date with industry developments and changes to product ranges
- working toward and consistently achieving personal KPIs
- to develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how we are positioned within it
- minimise churn by offering the highest levels of service and relevant advice to build value in the Redsquid / customer relationship
- securing testimonials from your clients to be used for marketing materials
- identify opportunities to grow and sell Redsquid’s complex solutions
- secure testimonials / case studies from your clients where appropriate to be used for marketing purposes
- maintaining accurate records of clientele information within our CRM systems
- translation of account plans into actionable steps for self and virtual team
- achieve such KPIs as are agreed by your Line Manager
- accountable for utilising sales process tools to define, develop and owning key customer relationships and customer contact strategy, enabling other teams to deliver service and products by working closely and being clear and open with communication
- continually learn about the industry and new products and services
- work on additional projects to support the team or overall strategy
- accountable for developing effective, multi-layer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, to become a trusted and valued partner
Requirements
- previous experience in similar role
- strong relationship building and interpersonal skills
- excellent time management skills
Show more +25 - excellent communication skills
- the attitude of a committed team player
- proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the customer organisation
- ability to multi task under pressure
- highly effective written and verbal communication skills
- the ability to work with accuracy and attention to detail
- self-motivated
- the ability to listen to and resolve customer issues and complaints
- strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
- target driven
- self-motivation, positivity and enthusiasm
- ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
- telephone Sales background / experience
- strong knowledge and experience of the telecommunications industry is essential
- A good understanding of corporate culture and hierarchy
- you must be an expert in interpersonal and stakeholder manager skills. As client partner for our most significant accounts, you will engages at the most senior levels with customers and draw together senior stakeholders from Enterprise
- B2B Sales / Account management
- experience in delivering presentations, and coordinating high-level client meetings
- experience in negotiating at boardroom level a variety of decision makers
- expert level ability to influence and convince both external customers and internal colleagues
- ICT/ Tech background preferable not desired
- the ability to communicate effectively both orally and grammatically across a wide range of audiences, up to director level
- previous experience in building and maintaining relationships with clients
- commercial
- A clean and up to date driving license with access to your own vehicle
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