RE-FORM HERITAGE

Responsibility

• regular weekends and bank holidays are required
• to include every aspect of the day to day running including front of house and kitchen cover
• busy and fast paced environment
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• reporting directly to the Catering manager, the assistant manager will support the Catering Manager to keep day to day operations running
• demonstrate a professional appearance to set an example to employees
• dealing with schedule changes, employee call-ins, and other staffing issues
• filling in for absent employees as needed to ensure smooth operation of the business
• acting as a role model for all employees by exhibiting a high level of service and attention to detail
• need to know how to manage company policies, keep paperwork, stock control, food ordering, and assist with payroll
• to be Knowledgeable and able to work with food safety practices
• duties to include hiring and training new team members and overseeing employee’s performance
• supervising employees during day-to-day tasks
• providing customer support in escalated situations and managing the overall workflow of a workplace
• the Packing House Café will be a focal point for returning and new visitors to enjoy within our renowned heritage setting

Earnings for position catering manager

Responsibility

• to manage and administer the marketing budget and delivery of the approved activity and campaigns
• to develop, oversee and maintain the consistent and professional implementation of the Re-Form Heritage brand
• to market an active events programme and participate in the programme planning, including line management of the Events Manager
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• to implement a multi-channel marketing strategy with goals covering all Re-Form Heritage sites, and – in coordination with the Chief Executive – to deliver the strategy framework and visitor/engagement targets
• to develop and implement marketing campaigns including organic social media and paid channels
• to evaluate performance and report on progress, making recommendation for further development in pursuit of the strategic aims of Re-Form Heritage
• to produce and distribute all onsite and online communications, including website, social media, digital media, subscriber newsletters, the ticketing platform, promotional print material, signage and related items, including managing relationships with external partners and suppliers
• to undertake any other duties that are appropriate to the post
• to build contacts and manage media engagement building strategic relationships with media representatives, influencers, sector stakeholders and relevant community leaders to further Re-Form Heritage’s aims
• to manage a Re-Form Heritage CRM system in partnership with the Fundraising Manager to ensure the efficient recording of customer and stakeholder information in alignment with the General Data Protection Regulation

Requirements

• degree or equivalent experience in marketing, business, or related field
• up-to-date with the latest trends and best practices in online marketing and measurement
• excellent written and verbal communication skills
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• proven experience developing marketing plans and campaigns
• knowledge and understanding of the heritage and charity sectors in England
• solid experience in coaching, developing and motivating staff
• strong project management, multitasking, and decision-making skills
• metrics-driven marketing mind with eye for creativity
• experience of managing budgets
• CIM qualification a plus
• experience with marketing automation and CRM tools
• people Management
• experience dealing with media
• solid knowledge of website CMS, SEO and analytics tools
• proficiency with online marketing and social media strategies

Responsibility

• replying to queries coming to the events e-mail address
• delivering and hosting events and weddings
• setting up for events, room hires, and weddings
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• communicating with and managing clients, delivering exceptional customer service to meet their expectations
• supporting a review of the Middleport Pottery venue hire offer based on your event experience
• contributing event-related social media content to the Marketing & Communications Manager

Requirements

• experience of supporting delivery of events
• experience of delivering events at a visitor attraction
• strong public speaking and presentation skills
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• degree in event planning, heritage, or related field
• strong organisational skills
• knowledge of the heritage sector
• experience of replying to queries from the general public
• up-to-date knowledge of the latest trends and best practices in delivering events programmes
• experience of developing new event offers