RAPTOR TECHNOLOGIES Salary
2 WATER DYNES STREAM LANE UPLEADON NEWENT GL18 1EN
TIN: 03422594
RAPTOR TECHNOLOGIES Premium profile inactive Premium profile inactive
Earnings on positions in RAPTOR TECHNOLOGIES
RAPTOR TECHNOLOGIES is looking for employees for positions:
support engineer
Language
- english
Working hours
- full-time
Responsibility
- to professionally and efficiently provide 1st line support via phone and helpdesk email to technical and non-technical customers
- to take ownership of inbound communication and be proactive when dealing with customer issues
- to ensure response and resolution time targets are met consistently
- to professionally and efficiently provide technical support via phone, helpdesk email and remote desktop software to technical and non-technical customers
- ensure internal communication is delivered efficiently to other departments
- to maintain a high standard of customer service for all support queries and adhere to all service management principles and processes
- provide support for reliant third-party software and liaising with partner support teams
- to escalate more complex tickets to the 2nd line team ensuring full context, replication steps and documentation is clearly included
Requirements
- experience in a customer-facing role and upmost confidence speaking over the phone
- ability to discuss technical subjects with both technical and non-technical customers
- outstanding communication skills; both verbal and written
- someone with a desire for providing outstanding customer service
- ability to work effectively within a fast paced team
- excellent organisational and time management skills
- outstanding communication
- sharp analytical and problem-solving skills
Earnings on positions in RAPTOR TECHNOLOGIES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1670 £