Salary at RALEIGH UK

Responsibility

• provide high-quality customer service through the company’s communication contact channels demonstrating the company values and the ‘voice of Raleigh’
• provide timely telephone, live chat and email response to meet departmental KPI targets
• handle warranty claims in compliance with the company’s published terms and conditions and UK consumer rights legislation
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• take personal ownership of customer enquiries to ensure “right first-time resolution”
• handle customer complaints and maintain ownership through to completion, ensuring that regular updates are provided where appropriate
• effectively manage and execute direct fulfilment and consignment orders with strategic partners in collaboration with the external sales teams
• distribution of soiled bikes list to the commercial team and third-party partners and order processing of the same where required
• manage call offs, bookings and ASN’s for all National account partners, including bespoke portal work for specified partners
• end to end processing of any National Account DF orders and enquiries in conjunction with the National Account Manager
• liaise directly with Key Account Customers through the defined communication channels
• run internal virtual consignment stock reports in conjunction with the Customer Support and Integration Manager and Regional Account Manager to effectively manage consignment stock
• representing one of the best-known brands in the cycling industry, you will provide excellent service to end consumers, IBDs and Key Accounts ensuring all customer interactions are effortless and ‘right first time.’
• review, report and action on orderbook accuracy in conjunction with demand planners and the sales department to ensure all dealer orderbooks are accurate and reflective of supply and stock
• perform all transactions accurately, providing all relevant information as required to the customer
• any other reasonable duties within the scope of the role
• work with our 3PL and delivery partners to ensure deliveries and returns are executed, and credits approved, in a timely fashion
• customer satisfaction rating

Requirements

• experience within the cycling industry and/or demonstrable bicycle knowledge is desirable
• demonstrable experience of working within a professional customer service environment
• excellent communication skills and an ability to build rapport with customers
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• understanding of how to use PowerBi to access sales and account data desirable but not essential
• experience of ERP and CRM usage is desirable
• good attention to detail, problem solving and an ability to deliver work tasks accurately
• A team work ethic with the ability to work collaboratively and positively with colleagues is essential
• customer service: 1 year

Trade

• banking & Finance
• Banking & Finance

Earnings for position administrator

Responsibility

• perform final assembly and set-up of consumer bike orders and internal build requests
• escalate quality issues to the quality team and help provide solutions for 8D reporting
• use of company systems for stock recording and returned product processing
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• support customer facing teams via regular updates on returned bike repairs
• perform unpacking, pre-assembly and repackaging of product as required
• ensure safe operation of equipment, manual handling and follow general Health and safety guidelines
• use of manufacturer’s software and portals to perform e-bike diagnostic checks and set-up including fault finding and testing of batteries and systems components
• contribute to a professional work environment, ensuring that the workshop is tidy and organised
• receipt, assessment, and repair of bikes returned from consumers and dealers, identifying faults and using the company’s systems to order and consume parts
• develop and maintain product knowledge to a high standard
• refer to the company Knowledgebase and Intranet to keep up date with product updates and other news
• any other reasonable duties within the scope of the role

Requirements

• passionate about bicycles and the bicycle industry
• expert technical bicycle knowledge and ideally a detailed understanding of the Raleigh UK Bicycle range
• good knowledge of e-bike systems, components and diagnostic software
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• cytec qualification or similar qualifications / experience
• have a passion for providing quality in your own and the team’s work
• strong organisation and time management skills
• self-motivated, positive problem solver who sees jobs through to conclusion
• A team player who will contribute to the continuous improvement goals of the department as well as the company
• customer orientated with a passion for providing the very best service to dealers and consumer customers

Responsibility

• deliver on core marketing KPIs and deliver to business objectives for the Raleigh brand
• work alongside the digital team with content and project planning to ensure cross-team deadlines are achieved
• assist in event planning and co-ordination, and where required attend branded events
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• manage relationships with local UK brand ambassadors, ensuring they are briefed for content delivery and supplied with appropriate product
• manage relationships and workload of external contractors, agencies, and freelancers
• plan, develop and implement effective marketing campaigns and brand partnerships, using the full marketing mix, with the Campaigns & Content Manager and Head of Brand & Marketing
• write copy for marketing collateral, including print, emails and websites
• work with various members of the business to ensure marketing plans are delivered on time and in full, creating maximum impact and commercial gains
• undertake detailed ongoing analysis of marketing campaigns to ensure targets are met
• communicate key marketing updates to the wider business

Requirements

• 2 years’ experience working in a professional marketing team
• working knowledge of marketing concepts and principles
• experience using content management systems and automated marketing software
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• excellent copywriting, editing and proofreading skills
• strong communication and interpersonal skills
• excellent organisational and time management skills
• working in a professional marketing team: 2 years
• marketing concepts & principals: 1 year
• content management systems & automated marketing software: 1 year

Responsibility

• collection of overdue balances
• send reminders for overdue invoices/debt by telephone, email & letter within agreed timescales
• maintain accurate records of all chasing activity
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• respond promptly to and completely to both customer and internal enquiries
• provide accurate advice on billing queries
• maintenance of daily held orders
• other administrative duties within the scope of the role

Requirements

• strong interpersonal skills, be firm but friendly, with the ability to communicate at all levels, both verbal and written
• credit control: 1 year
• MS Excel and email: 1 year