QUELFIRE Salary
UNIT 3 MILLBUCK WAY SPRINGVALE INDUSTRIAL ESTATE SANDBACH CW11 3HT ENGLAND
TIN: 02172353
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Earnings on positions in QUELFIRE
QUELFIRE is looking for employees for positions:
internal sales
Working hours
- full-time | Permanent
Requirements
- an excellent attitude will be a key consideration and some experience in being responsible for customer service will be desirable
- excellent written and verbal communication skills
- experience in a customer service and sales role to bring new ideas to the company
- attention to detail
- ability to work under pressure and to stay calm and collected when things don’t go to plan
- A can-do and positive attitude
- basic computer skills including use of Office
- ability to work in a team environment and independently
Responsibility
- answering the main telephone line and transferring to relevant person/department
- handling incoming telephone calls, emails and web enquiries with regards to taking customer purchase orders, ETA and POD enquiries
- processing of customer orders on Sage, emailing order confirmations, taking card payments/checking bank for proforma payments
- handling and reporting of customer complaints and delivery issues
- other sales/customer service activities as required in times of heavy workload and/or to cover other team members’ absence such as sending invoices, entering information on carrier/courier systems
- one of the primary responsibilities will be to handle and process the incoming customer enquiries, especially in relation to customer delivery questions/complaints and this can mean liaising with the third party couriers and confirming ETA’s, PODs and updating contact details/rearranging
- processing customer purchase orders by processing through Sage Accounts software and acknowledging the order/despatch date back to the customer via email and passing on internally to the operations and despatch team
- acting in a supportive role for the Account Managers and Business Development Managers by preparing quotations and price lists and sending correspondence on their behalf