administrator
Responsibility
- process and respond to queries via telephone and email
- be accountable for quality assurance of products and services enabling high levels of customer satisfaction, repeat work, and minimising complaints
Requirements
- essential - Previous relevant office experience
- desirable - Previous experience using web based databases
- competent and confident on the telephone
Show more +12 - ability to be held accountable and to take responsibility for their role in the business
- be competent at taking instruction and delivering to an agreed programme
- target focused, ensuring compliance and quality is maintained
- desirable – Previous experience working in insurance or property management/sales sector
- excellent personal effectiveness, and the ability to meet deadlines
- articulate, assertive and self-motivated
- problem solving skills
- attention to detail, whilst maintaining the ability to see the bigger picture
- excellent interpersonal skills specifically relating to client liaison and engagement with co-workers
- able to celebrate success whilst identifying areas for improvement
- GCSE Maths & English A-C
- A team player with a can-do attitude, and who can motivate others
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