PROGRESS VEHICLE MANAGEMENT

Responsibility

• permanent role – Full time
• duties include preparing vehicles for hire and delivering them across the UK, processing paperwork and dealing with basic queries from clients
• applicants must possess a full, 7.5t category or above driving license & be literate with a professional attitude and appearance
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• tacho card and cpc would be beneficial
• full training will be provided
• experience in driving vehicles is required
• due to our insurance restrictions, applicants should be over 21 with 1 year driving experience
• job Type: Full-time

Earnings for position driver

Responsibility

• manage a caseload of motor insurance claims from initial notification to settlement, ensuring timely and accurate processing
• assess claim validity, review policy coverage, and investigate claim details to determine liability and settlement options
• communicate with clients, third-party claimants, and other relevant parties to gather necessary information and documentation
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• liaise with insurance brokers, repairers, and other service providers to facilitate vehicle inspections, repairs, and settlements
• adhere to company policies, industry regulations, and legal requirements while handling claims
• maintain accurate claims records, document all activities and correspondence, and provide regular updates to stakeholders
• handle complex claims situations with professionalism, tact, and empathy
• identify potential fraud indicators and escalate suspicious claims to the appropriate department
• collaborate with internal teams, such as underwriting and legal, to resolve complex claim issues
• provide excellent customer service by promptly addressing inquiries, concerns, and complaints related to motor claims

Requirements

• no experience required
• provide exceptional customer service, addressing inquiries and concerns with professionalism and empathy
• excellent communication skills, both written and verbal, with the ability to effectively interact with various stakeholders
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• proficient computer skills and experience with claims management software
• ability to work independently, manage multiple tasks, and meet deadlines
• strong customer service orientation with a focus on delivering exceptional experiences
• demonstrated professionalism, integrity, and ethical behaviour

Responsibility

• \*Paying suppliers