PRIME CAPITAL GROUP in London Salary
411 OXFORD STREET OFFICE 1.01 LONDON W1C 2PE ENGLAND
TIN: 12213315
PRIME CAPITAL GROUP Premium profile inactive Premium profile inactive
Earnings on positions in PRIME CAPITAL GROUP
PRIME CAPITAL GROUP is looking for employees for positions:
call centre agent
Responsibility
- answer inbound calls and handle customer inquiries, complaints, and service requests in a professional and friendly manner
- provide product and service information, troubleshoot issues, and guide customers through solutions
- maintain accurate customer records and update relevant details in the system
- collaborate with other departments to ensure customer satisfaction and resolution of complex issues
- meet and exceed performance metrics, including response time, call quality, and customer satisfaction
- assist with outbound calls as needed to follow up on customer queries and concerns
- stay updated on product knowledge, company policies, and industry standards to offer accurate advice
Requirements
- previous experience in a customer service or call centre role is preferred but not required
- excellent communication skills, both verbal and written
- strong problem-solving skills with the ability to think quickly and work under pressure
- ability to multitask and navigate computer systems while speaking with customers
- A positive attitude, strong work ethic, and team-oriented mindset
Earnings on positions in PRIME CAPITAL GROUP
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2000 £