PRICE FIRST TAXIS

Responsibility

• answer incoming calls and assist customers with their inquiries
• analyse pre-booked jobs and allocate them to appropriate drivers
• analyze pre-booked jobs and allocate them to appropriate drivers
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• greet and assist customers in person at the office
• manage bookings, enter them into the computer system, and coordinate with drivers
• dispatch all work fairly and efficiently
• plan and organize driver schedules to honor customer bookings
• communicate with staff and drivers effectively
• handle general inquiries from customers via phone and email
• organise cover for busy periods and manage driver documents
• organise future bookings and free up availability for extra bookings
• organize cover for busy periods and manage driver documents
• exercise problem-solving skills and effective organization to optimize operations
• maintain confidentiality of sensitive information and paperwork
• maintain cleanliness of the office and waiting room
• maintain a high level of service quality and customer satisfaction
• direct and communicate with your telephonist team

Requirements

• polite, confident, and customer-focused attitude
• experience in telesales, administration, logistics, or reception roles is beneficial
• ability to work in a fast-paced environment, handling a high volume of calls
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• preferred flexibility in working days, evenings, weekends, and covering holidays/sickness
• computer literate with reasonable spelling ability
• good problem-solving and organizational skills
• customer service: 1 year
• administrative experience: 1 year

Trade

• accounting
• Accounting

Earnings for position telephonist