customer service coordinator
Responsibility
- you will play a pivotal role in maintaining customer relationships and ensuring a high level of customer satisfaction
- as we continue to develop, we have new and exciting challenges ahead of us
- generate sales and quotations via the telephone, email, and Web leads
Show more +13 - your future role
- handle customers issues, queries and requests
- liaise with customers and team members regularly and efficiently to ensure your customers’ needs are always met
- develop strong relationships with potential and existing customers
- you will be responsible for managing customer inquiries, issues, and requests to ensure a smooth and satisfactory interaction between the company and its customers
- looking for a new challenge? Ready for success? As a customer service coordinator, you will report to the operations manager
- looking for a new challenge? Ready for success? As an customer Service coordinator., you will report to the customer service manager
- be proactive and driven when sourcing leads to drive sales forward
- you will have the opportunity to evolve within Premier Tech Water and Environment, an international leader and pioneer in environmental technologies for wastewater treatment
- customer support: provide prompt and courteous assistance to customers via phone, email, chat, or in-person, addressing their inquiries, concerns, or complaints
- order processing: process customer orders, returns, and exchanges accurately and efficiently, ensuring timely delivery and resolution
- communication: maintain clear and effective communication with customers, keeping them informed about order statuses, product information, and relevant updates
- documentation: maintain accurate records of customer interactions, transactions, and inquiries
Requirements
- excellent communication and interpersonal skills
- solid and proven experience within sales — preferably within a similar background
- strong problem-solving abilities
Show more +11 - customer service experience — an asset
- ability to gain new business from leads generated using your own initiative
- attention to detail and organization
- ability to work on your own or as part of a team
- ability to work well under pressure and in a fast-paced environment
- capacity to monitor and manage your time to ensure daily objectives and deadlines are achieved
- high degree of attention to detail, diligence and a methodical approach to work is essential
- additional information
- experience with the Office suite is essential
- working hours are 8.00-17.00 Monday to Thursday, 8.00-13.30 Friday
- if you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together
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