POLYGON GROUP Salary
38-40 NEW COURT WAY ORMSKIRK L39 2YT ENGLAND
TIN: 12954983
POLYGON GROUP Premium profile inactive Premium profile inactive
Earnings on positions in POLYGON GROUP
POLYGON GROUP is looking for employees for positions:
it support technician
Working hours
- full-time | Apprenticeship
Language
- english
Education
- GCSE or equivalent
Responsibility
- receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry
- develop excellent external & internal customer relationships
- provide remote assistance using remote support tools e.g. phone. Instant messaging etc
- complete routine systems administration tasks including resetting passwords using agreed procedures to maintain system security
- proactively keep customers informed throughout all stages of all processes by phone, email and instant messenger
- receive alerts and monitor the availability, security and performance of IT systems using available tools
- to complete the initial diagnosis of all incidents and either resolve to the customer's satisfaction or escalate to the appropriate IT team member
- monitors and assist in the distribution of patches and software updates to make sure that all platforms are up to date
Requirements
- knowledge of administering and deploying cloud technologies, particularly from Microsoft
- experience with mobile devices and apps
- you will need to be within a commutable distance to the office location listed
- preferred Knowledge of networks, firewalls and VPN’s
- effective, empathetic communication, Verbal & Written to all key interfaces
- pro-active
- able to prioritise effectively
- problem-solving