it support technician
Responsibility
- receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry
- develop excellent external & internal customer relationships
- provide remote assistance using remote support tools e.g. phone. Instant messaging etc
Show more +11 - complete routine systems administration tasks including resetting passwords using agreed procedures to maintain system security
- proactively keep customers informed throughout all stages of all processes by phone, email and instant messenger
- receive alerts and monitor the availability, security and performance of IT systems using available tools
- to complete the initial diagnosis of all incidents and either resolve to the customer's satisfaction or escalate to the appropriate IT team member
- monitors and assist in the distribution of patches and software updates to make sure that all platforms are up to date
- to create and maintain device installation packages, install or reinstall software and to image or reimage computers and handheld devices locally or using remote deployment tools
- maintain accurate records relating to assets, licences and other aspects of IT service management and delivery
- actively share knowledge with the IT team and participate in all activities to benefit the IT team and the wider business
- ensure compliance with the company policies & procedures
- responsible for both hardware and software
- keep up to date with changes and developments within the industry reviewing and updating help documentation to assist with the resolution of incidents and the fulfilment of requests
Requirements
- knowledge of administering and deploying cloud technologies, particularly from Microsoft
- experience with mobile devices and apps
- you will need to be within a commutable distance to the office location listed
Show more +11 - preferred Knowledge of networks, firewalls and VPN’s
- effective, empathetic communication, Verbal & Written to all key interfaces
- pro-active
- able to prioritise effectively
- problem-solving
- ability to take initiative
- commitment to meeting targets
- listening
- delegation
- attention to Detail
- methodical
Salary in other companies in the position it support technician
| NEXUS SPECIALIST RECRUITMENT | 5200 £ | 3333 £ 5200 £ |
| DIGITAL UK APPOINTMENTS | 5000 £ | 3333 £ 5200 £ |
| HAYS RECRUITMENT SERVICES | 5000 £ | 3333 £ 5200 £ |
| THE LEARNING COLLEGE GROUP | 4160 £ | 3333 £ 5200 £ |
| PROACTIVE IT RECRUITMENT | 4000 £ | 3333 £ 5200 £ |
| FROSSELL RECRUITMENT | 3750 £ | 3333 £ 5200 £ |
| MIDAS TOUCH | 3500 £ | 3333 £ 5200 £ |
| EXCLUSIVE HOUSEHOLD STAFF | 3333 £ | 3333 £ 5200 £ |
| C&C SEARCH | 3333 £ | 3333 £ 5200 £ |
| IT @ SPECTRUM | 3333 £ | 3333 £ 5200 £ |