showroom manager
4 the last 157 days, recently 2023-03-21
Responsibility
- covering for the Showroom Manager and all their duties, when away from the showroom
- conducting 1-2-1s, when necessary for performance development with the showroom & business team
- working with the Installation team to ensure service standards of Installers and installations are maintained at the required levels
Show more +10 - working with the Area Manager to identify individual training requirements across the business
- working with the General Manager to identify individual training requirements across the business
- regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
- as the Showroom Manager you are responsible for the delivery of the end to end customer experience; Carrying out pre-booked home surveys, engaging with new customers, providing inspirational design, converting sales and project management of installations
- allocating online appointment requests, telephone and walk-in customers to surveys to improve appointment volumes
- to support the Showroom Manager in delivery of the end to end customer experience; Carrying out pre-booked home surveys, engaging with new customers, providing inspirational design, converting sales and project management of installations
- managing and coaching the showroom team to deliver; sales/KPI targets, exceptional service standards, showroom presentation standards, process compliance, being an inspirational leader within the showroom
- supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
- ensure showroom bathrooms displays are kept in perfect condition and maintain high standards
- achieve key performance metrics
Requirements
- bathroom design is an advantage but not essential - Anyone can be trained
- you’ll have experience in a retail or sales management role for a minimum of 2 years
- A typical working week is 40 hours a week including weekends
Show more +9 - you’re customer-focused
- prepared to work in a fast-paced environment
- you'll have the ability to motivate yourself and others
- retail & Sales Managment: 2 years
- retail or Retail Sales Managment: 2 years
- you'll be results-driven and have experience hitting or exceeding targets
- ideally located within 30 minutes if your store
- ideally located within 30 minutes of your store
- you’ll have experience in a retail management or sales management role for a minimum of 2 years
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