lettings administrator
Responsibility
- deal with all enquiries relating to property lettings
- be a Placefirst brand ambassador at all times
- follow up on leads, book viewings and answer customer enquiries regarding properties and the applicant process
Show more +16 - to promote and comply with all Placefirst policies
- manage the applicant database
- to adopt and promote the values and culture of the organisation
- ensure excellent communication with applicants and general enquiries
- to ensure full compliance of the letting procedure and applicant journey
- provide administrative support to the Lettings Team
- ensure each applicant is appropriately assessed in line with procedures and criteria
- follow company policy regarding registering applicants, taking/booking viewings, and processing applications
- title: Lettings Administrator
- reporting to: Lettings Manager
- aim to exceed the standards of performance and targets set, optimising every opportunity to achieve the company’s goals
- keep up to date with the lettings and property market and ensure that all current legislation is met, including ‘Right to Rent’ and the Tenant Fees Act 2019
- take payments and process accordingly
- assist with handling complaints in line with the complaint’s procedure
- be able to perform viewings and assist with launch events when required
- be constantly aware of the many opportunities available within the lettings market and recommend ways to use them to the company’s advantage
Requirements
- industry specific knowledge
Salary in other companies in the position lettings administrator
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