sales administrator
Responsibility
- to ensure that customer orders are dealt with accurately and efficiently and all relevant information is recorded and communicated
- promptly inputting customer orders via telephone & email and clearly communicating any changes to their order or delivery
- using product knowledge to guide customers with their purchases and to upsell products where applicable
Show more +12 - following correct procedures with regards to processing and invoicing of sales orders
- updating contact information on Quickbooks and office documents
- communicating any customer service issues to the Office Manager or other relevant personnel
- using our vehicle tracking system to provide customers with updates regarding delivery times
- adhering to any specific customer requirements
- obtaining purchase order numbers where needed
- passing on requests for bespoke items to the Sales and Development directors
- liaising with the logistics department
- obtaining information from logistics with regards to booking in customer deliveries
- arranging any third-party courier services where necessary
- communicating any customer requests for early or timed deliveries
- updating delivery information on the customer account and delivery notes for delivery drivers to adhere to
Requirements
- prompt, friendly, and efficient customer service
- exemplary attention to detail and communication skills
- the ability to apply theories and procedures across multiple platforms
Show more +2 - A proactive approach to administration
- administrative: 1 year
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