PIONEERING PEOPLE

Responsibility

• servicing systems utilising your knowledge of our systems and equipment
• equipment preparation
• assembly of bespoke machinery designed in house
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• deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships
• delivery, Installation, Training, of print users
• servicing of UK’s core product range both in house and on customer sites depending on the requirements
• preparation of service work utilising organisational skills
• printer repair and servicing both at base and customer premises
• direct contact with customers, generally for servicing and operation of products
• correctly complete Engineer work reports, handover certificates
• travel all UK with occasional hotel stop overs
• preparation of quotations for service
• travel to sites across the UK
• equipment demonstrations
• assistance with planning and stock control
• liaise with customers and suppliers and provide technical support when needed
• contribution to the company’s technical support resources for internal and external users
• servicing and repair, installation, and commissioning of the company’s products
• travel and work on external sites

Requirements

• machinery
• printers
• repair
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• servicing
• textile
• must be able to analyse, service and repair digital printer
• experience of working hands-on in manufacturing environment
• be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team
• experience of Piezo print technology - Electrical - Electronic links
• precision pipe bending skills - can be gained on the job
• excellent communication and relationship building skills
• ability to Fault find on technical products
• knowledge of electrical wiring / PLC functionality is a bonus, but not necessary
• work closely with the planning team, ensuring your time is managed efficiently and jobs are prioritised correctly
• customer facing skills
• technology savvy, and able to use spreadsheets, email, and the internet
• hold a full UK driving Licence
• ability to work alone with self-motivation
• clean driving licence
• genuine interest in Engineering, experienced or with qualifications in Mechanical or Electrical Engineering
• ability to work across different product platforms
• demonstrate a flexible ‘can do’ attitude
• experience in servicing and or installation of industrial machinery is required
• willing to learn new skills
• self-motivated, organised, and enthusiastic with an eye for detail
• ability to understand Computer software related programs
• able to work individually and to thrive as part of the UK team
• excellent communicator internally and with customers and is naturally customer focused
• A Salary of £27,000 to £36,000 per annum depending on experience

Earnings for position service technician

Responsibility

• assisting in the preparation of management accounts for European operating companies including meeting tight reporting deadlines to listed US parent company
• assist the director in the decision-making process by preparing budgets and financial forecasts
• variance analysis on monthly Opex reporting
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• manage the cash flow and financial plans of the business for review with the MD
• liaise with internal VAT team as necessary
• provide financial analysis and reports to the MD in a timely manner
• other balance sheet reconciliations – AR, AP, Bank, Accruals and Prepayments
• prepare costings for new projects as and when required
• supporting Accounts Payable function including Ages tolls cost invoice reconciliations
• review costings and look at pricing optimisation for all customers
• provision of cyclical and ad-hoc management information
• prepare monthly management profit and loss accounts for the MD
• supporting the finance administration role in the maintenance of the AR system
• monitor stock levels, place stock orders with suppliers and liaise with them through to delivery
• assistance with yearly audit preparation
• prepare draft company accounts for the external accountant
• supporting the Senior Finance team with ad hoc business improvement projects

Requirements

• bookkeeping
• financial Analysis
• liquidity
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• management Accountant
• financial Transactions
• AAT qualified/graduate or QBE
• ACA or ACCA qualified preferred
• previous experience in similar management accountant role
• experience of MS Access preferable
• well-developed verbal and written communication skills to relate to both customers and colleagues
• strong organisational skills
• very good organisational and time management skills
• good relationship builder
• attention to detail
• sage 50 software experience
• superior problem solving skills
• good attention to detail
• ability to interface with all levels of management and staff
• understanding of Data Protection
• strong time management skills

Earnings for position management accountant

Responsibility

• answer incoming calls and respond to customer emails in a timely and effective manner
• work with marketing manager to delivery associated projects
• assist customers with product or service inquiries and troubleshoot any problems they may be experiencing
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• support customers with marketing tasks and needs
• provide accurate information about company products and services to customers
• maintain marine based social media and web products
• document and keep records of customer interactions and transactions
• manage mailshots for marine customers
• follow up with customers to ensure their issues have been resolved to their satisfaction
• collaborate with other departments to address and resolve customer issues
• meet or exceed customer service targets and goals
• ensure that all orders are despatched when ready

Requirements

• admin
• administrative
• customer Care
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• customer Service
• previous customer service experience preferred, but not required
• friendly, positive attitude towards customers and colleagues
• outgoing, approachable with a bubbly personality
• excellent phone manner
• excellent communication skills, both verbal and written
• excellent organisational skills
• proficient in computer skills and ability to learn new software quickly
• organised approach towards problems
• ability to multitask and prioritize tasks effectively
• strong IT skills
• strong problem-solving skills with a focus on customer satisfaction
• positive attitude and ability to work independently or in a team

Earnings for position customer service executive

Responsibility

• provide help and assistance in resolving customer issues ‘first time most of the time’
• make suggestions and notify the correct departments of any concerns that could impact customers
• regularly review, identify, and address inefficiencies in processes, procedures, and customer touchpoints
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• developing customer relationships
• work as a member of a team and ensure individual/team workload is completed within set deadlines
• identifying improved ways of working and business development opportunities across the company’s diverse supplier base
• assisting with the receipt of “goods inwards” and preparation of “goods outwards”
• accurately maintain and manage accounts ensuring customer records are up to date with relevant outcomes and actions
• maintaining customer, prospect and supplier data on cloud-based software and other office systems
• take appropriate action where complaints are received and/or errors found and ensure these are promptly resolved and reconciled
• able to problem solve, and in doing so, raise areas of concern with your line manager
• participate in team based continuous improvement activity with the customer at the heart of all thinking
• servicing domestic and international enquiries received via phone, email, website contact forms, online chat, and social media, and generating corresponding customer quotations
• put customers and their interests at the heart of all you do, ensuring quality, timeliness, and an excellent customer experience, fully recognising the importance of meaningful customer relationships

Requirements

• you have great interpersonal and communication skills
• engineering background or technical experience is helpful but not essential as training will be provided
• you have experience of working in a customer facing role and possess a passion for customer first
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• ambitious, professional, honest, and values-driven with personality
• you have a positive can-do attitude
• excellent customer service, with proven customer and relationship building focus
• you can apply attention to detail
• excellent attention to detail and highly effective in assimilating and conveying data
• uses own initiative, is self-motivated with a “can do” and tenacious attitude
• you are a great team player
• enthusiastic, adaptable team player, who thrives under pressure and whose glass is always half full
• you are organised & methodical with the ability to work calmly under pressure
• you are a good at problem-solving skills
• you have good time-management skills with the ability to keep to task
• you take accountability for your actions treat people with respect
• you can collaborate with others within and outside of the department

Responsibility

• target and develop new markets
• support and develop relationships with current dealerships, encouraging their growth
• assist and work with marketing and sales team to promote company branding
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• represent the company at UK and potentially international trade shows, expo’s etc
• develop promotional documentation, Eshot, Mail out’s, web promotions
• an experience of Web design
• experience of SEO
• copy Writing
• brand Strategy

Requirements

• campaigns
• marketing
• marketing Campaigns
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• media
• social Media
• proven Marketing experience
• strong experience using Social Media platforms
• creative copywriting and content creations
• excellent communication skills to liaise with clients at all levels
• use Mail Chimp and other methods of sending out promotional materials

Earnings for position marketing executive