PINNACA RETAIL SOLUTIONS Salary
STERLING HOUSE GROUND FLOOR SUITE G1A LANGSTON ROAD LOUGHTON IG10 3TS ENGLAND
PINNACA RETAIL SOLUTIONS
Earnings on positions in PINNACA RETAIL SOLUTIONS
PINNACA RETAIL SOLUTIONS is looking for employees for positions:
application support engineer
Working hours
- full-time | Permanent
Language
- french
Education
- A-Level or equivalent
Responsibility
- going through all support tickets in Connectwise and ensuring they are being attended to
- ensuring SLA’s are meet
- ensuring you are inputting a minimum of 5 hours worth of billable time entries daily in Connectwise
- being part of the afterhours support rota
- learn and become certified in Retail Pro 9 Series
- learn and become certified in Retail Pro Prism within the first 6 months
- provide support & Implementation services to our clients
- learn other Retail Solutions we provide to provide support and implementations services
Requirements
- all round IT specialist with at least 2 years hands on experience providing helpdesk support and project delivery
- understanding of Windows 7, 10, Server 2008, 2012,2018, 2019… Environments
- experience in working on an IT Service Desk
- experience in delivering IT projects
- understanding of Service Desk Practices
- excellent IP network skills including managing switches, wireless networks & routing protocols
- experience in Creating documentation to manage customer's business systems & the ability to train internal & external customers with this information
- server Management such as patch management, Active Directory, Group Policy