PINNACA RETAIL SOLUTIONS Salary
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Earnings on positions in PINNACA RETAIL SOLUTIONS
PINNACA RETAIL SOLUTIONS is looking for employees for positions:
application support engineer
Working hours
- full-time | Permanent
Language
- french
Education
- A-Level or equivalent
Responsibility
- going through all support tickets in Connectwise and ensuring they are being attended to
- ensuring SLA’s are meet
- ensuring you are inputting a minimum of 5 hours worth of billable time entries daily in Connectwise
- being part of the afterhours support rota
- learn and become certified in Retail Pro 9 Series
- learn and become certified in Retail Pro Prism within the first 6 months
- provide support & Implementation services to our clients
- learn other Retail Solutions we provide to provide support and implementations services
Requirements
- all round IT specialist with at least 2 years hands on experience providing helpdesk support and project delivery
- understanding of Windows 7, 10, Server 2008, 2012,2018, 2019… Environments
- experience in working on an IT Service Desk
- experience in delivering IT projects
- understanding of Service Desk Practices
- excellent IP network skills including managing switches, wireless networks & routing protocols
- experience in Creating documentation to manage customer's business systems & the ability to train internal & external customers with this information
- server Management such as patch management, Active Directory, Group Policy