PINNACA RETAIL SOLUTIONS Salary

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  Loughton
STERLING HOUSE GROUND FLOOR SUITE G1A LANGSTON ROAD LOUGHTON IG10 3TS ENGLAND
  http://www.pinnacaretail.com
TIN: 09749771
  IT-Services
Rating of the company
based on 0 evaluations
3 reviews in total

Earnings on positions in PINNACA RETAIL SOLUTIONS

PINNACA RETAIL SOLUTIONS is looking for employees for positions:

application support engineer

Working hours

  • full-time | Permanent

Language

  • french

Salary

  • salary

Education

  • A-Level or equivalent

Responsibility

  • going through all support tickets in Connectwise and ensuring they are being attended to
  • ensuring SLA’s are meet
  • ensuring you are inputting a minimum of 5 hours worth of billable time entries daily in Connectwise
  • being part of the afterhours support rota
  • learn and become certified in Retail Pro 9 Series
  • learn and become certified in Retail Pro Prism within the first 6 months
  • provide support & Implementation services to our clients
  • learn other Retail Solutions we provide to provide support and implementations services

Requirements

  • all round IT specialist with at least 2 years hands on experience providing helpdesk support and project delivery
  • understanding of Windows 7, 10, Server 2008, 2012,2018, 2019… Environments
  • experience in working on an IT Service Desk
  • experience in delivering IT projects
  • understanding of Service Desk Practices
  • excellent IP network skills including managing switches, wireless networks & routing protocols
  • experience in Creating documentation to manage customer's business systems & the ability to train internal & external customers with this information
  • server Management such as patch management, Active Directory, Group Policy

project administrator

Language

  • english
  • french

Salary

  • salary

Requirements

  • prior experience working in an MSP or retail IT environment
  • familiarity with ITIL or project management methodologies
  • additional language skills are a plus
  • languages: Fluent in French and English
  • IT Knowledge: Understanding of IT infrastructure, retail POS systems, and managed services is a plus
  • project Administration: Experience in supporting IT projects, ideally within a Managed Services or Retail IT environment
  • communication: Strong interpersonal and written communication skills, with the ability to engage with technical and non-technical stakeholders
  • organizational Skills: Excellent attention to detail, ability to manage multiple tasks, and meet deadlines

Responsibility

  • project Coordination: Assist in the planning, scheduling, and execution of IT projects for retail clients
  • documentation & Reporting: Maintain project documentation, track progress, and generate reports on project status, timelines, and deliverables
  • administrative Support: Handle meeting scheduling, minutes, and follow-ups to ensure all stakeholders are aligned
  • risk & Issue Tracking: Monitor project risks and issues, escalating them as necessary to ensure timely resolution
  • resource Coordination: Assist in scheduling and allocating IT resources for various project phases
  • process Improvement: Support continuous improvement initiatives to optimize project workflows and efficiency
  • stakeholder Communication: Act as a liaison between technical teams, clients, and vendors, ensuring clear and timely communication in both French and English

Earnings on positions in PINNACA RETAIL SOLUTIONS

Average salary in this position
Average salary in this position in the country
project administrator
2416 £
-1%
2395 £

National average salary

2950 £

Average salary in this company

2416 £