PING EUROPE

Responsibility

• handle incoming sales calls
• process orders for all PING products – this will be a combination of email and telephone orders
• enter and/or edit orders, check status of orders, monitor progress of rush orders, track shipments, resolve customer issues
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• support the UK Sales Team and European Offices
• process credit/debit memos
• making and confirming appointments for the Ping European Fitting Centre
• maintain thorough knowledge of PING Products, services, and the production process
• other duties as assigned
• arrange uplifts for faulty returns or supplier order errors conveying any relevant information to the customer and process claims for FEDEX and UPS when items are lost/damaged in transit

Requirements

• excellent telephone manner and interpersonal skills
• must be a self-starter who enjoys problem solving
• reliable, conscientious and a team player
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• detail orientated and with a passion for quality
• knowledge of golf would be preferable
• must be confident and possess the ability to work within a team environment but also be at ease working on their own initiative with minimum interaction from immediate manager

Earnings for position customer service representative

Current offers for the position:

Responsibility

• PING is a family-owned golf manufacturer, founded in 1959 by Karsten and Louise Solheim
• the European headquarters employs over 250 people in a range of different functions, including manufacturing, operations, marketing, sales and finance
• the company is also the proprietor of the local golf club, Thonock Park
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• assist the Customer Service Supervisor in leading the team of Customer Service Representatives
• handling incoming phone calls from all PING customers
• the PING brand is synonymous with innovation, performance, quality and service and has a worldwide reputation for designing and manufacturing industry-leading, custom-fit golf equipment, while also being a highly regarded golf apparel brand
• processing orders for hard goods, soft goods, and apparel
• PING Europe, based in Gainsborough, Lincolnshire, assembles and distributes golf equipment to the UK, Ireland, Europe, Iceland, South Africa and the Middle East
• provide support for UK Sales Representatives
• process online consumer orders and liaise with the consumer on inventory/payment/voucher queries
• provide support for European sales offices, distributors, and emerging markets
• maintain thorough knowledge of PING products, services, and the production process
• in the absence of the Customer Service Supervisor, allocate tasks and resources to ensure we maintain service and balance work evenly across the team
• other duties as assigned

Requirements

• excellent telephone manner and interpersonal skills
• ability to organise, schedule, and prioritise a variety of tasks for members of the team
• reliable, conscientious and a team player
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• actively engage in the continuous development of professional knowledge
• must be confident and possess the ability to work within a team environment but also to be at ease working on their own initiative, with minimum interaction from an immediate Manager

Current offers for the position:

Responsibility

• machinery breakdowns
• maintaining records within the maintenance system
• preventative maintenance procedures
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• maintaining stock of critical spares
• all Building and facilities maintenance
• co-ordinating and directing external contractors
• co-ordinating vehicle fleet servicing and upkeep
• operating within health and safety guidelines at all times
• ensuring all work is completed in line with agreed risk assessments and method statements

Requirements

• in addition to this, our benefits are particularly desirable to those interested in golf
• ability to organise, schedule and prioritise a variety of tasks to ensure deadlines are met
• ability to read engineering drawings and wiring diagrams
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• mechanical and electrical fault-finding ability
• as a family-owned business, PING is focussed on quality and service, not only for our consumers and customers, but also for our employees
• broad practical/hands-on skill set
• we have an extensive range of benefits available to employees, some of which are increased over length of service, to ensure that our employees feel happy, healthy and satisfied at work
• management: 3 years

Current offers for the position:

Responsibility

• PING is a family-owned golf manufacturer, founded in 1959 by Karsten and Louise Solheim
• the European headquarters employs over 250 people in a range of different functions, including manufacturing, operations, marketing, sales and finance
• the company is also the proprietor of the local golf club, Thonock Park
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• maintain the pingeurope.com e-commerce website, ensuring it meets business and user requirements
• understand the technical aspects of the site, including content management systems, product SKUs, pricing and inventory management
• the PING brand is synonymous with innovation, performance, quality and service and has a worldwide reputation for designing and manufacturing industry-leading, custom-fit golf equipment, while also being a highly regarded golf apparel brand
• monitor website and campaign performance using analytics tools
• PING Europe, based in Gainsborough, Lincolnshire, assembles and distributes golf equipment to the UK, Ireland, Europe, Iceland, South Africa and the Middle East
• work closely with the internal marketing team and external e-commerce agency to make recommendations for improvements
• execute agreed website strategies and ensure website content is search engine optimised in-line with marketing activities
• ensure website security and data privacy standards are met
• manage e-commerce product data and uploading of content, ensuring it is up-to-date, accurate, merchandised and aligned with the company's branding and messaging
• troubleshoot website issues, liaising with PING US and external vendors as needed
• updating content and maintenance of the European ping.com sites, working closely with the PING US website team and European country offices

Requirements

• excellent analytical and problem-solving skills
• at least one year of e-commerce CMS experience is essential
• strong attention to detail and ability to prioritise tasks effectively
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• experience and understanding of the Magento e-commerce platform would be a distinct advantage
• able to work independently and as part of a team
• willingness to work out of office hours as and when required

Current offers for the position:

Responsibility

• work closely with the Production Manager and Supervisors to maintain and improve efficiency of production processes, without compromising the quality of assembled product
• other duties that may be assigned when required

Requirements

• excellent mathematical and statistical analysis skills
• educated to degree level in a relevant subject, with relevant industrial experience. Alternatively, possess the technical knowledge and experience from carrying out a similar role
• relevant: 1 year

Current offers for the position: