PHYSIO-LINK SERVICES in Brighton Salary

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4TH FLOOR PARK GATE 161-163 PRESTON ROAD BRIGHTON BN1 6AF ENGLAND
TIN: 05997781
  Healthcare
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PHYSIO-LINK SERVICES
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PHYSIO-LINK SERVICES is looking for employees for positions:

customer service administrator

  • customer service administrator

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • process, accurately, all instructions from the instructing party
  • make contact with the client to complete triage and instruct medic
  • process medic responses appropriately, source suitable treatment company from database and issue instructions
  • make and receive phone calls from the client, the instructing party, the medic and the treatment providers
  • draft correspondence using the templates provided
  • secure completion of the required treatment and process discharge and invoice
  • maintain a record of the case history, ensuring that all notes and actions taken are recorded on the case-management software
  • manage the client and instructing parties’ expectations, ensuring any unresolvable or challenging cases are escalated to senior colleagues#

Requirements

  • essential : GCSE C grade or equivalent
  • desirable: Customer service NVQ or equivalent Level 2, Business administration NVQ or equivalent Level 2
  • essential: Is able to use standard Microsoft packages, Demonstrates good communication skills, both verbal and written