PET PROTECT in Redhill Salary

Rating of the company
BETCHWORTH HOUSE 57-65 STATION ROAD REDHILL RH1 1DL UNITED KINGDOM
TIN: 01774371
  Finance and Insurance
Rating of the company

PET PROTECT
Premium profile inactive
 Premium profile inactive

Earnings on positions in PET PROTECT

Looking for a job?

Describe to the employer what experience you have and get interesting career offers! Let other users advise you on your choice.

PET PROTECT is looking for employees for positions:

customer service advisor

  • customer service advisor

Working hours

  • full-time

Language

  • english

Requirements

  • CII certification a distinct advantage
  • frequent communications, verbal and written
  • must be comfortable sitting at a desk for 80% of the time
  • must have a minimum of secondary education in English and maths
  • must be able to use a PC for the majority of the day, including ancillary equipment like printers etc
  • customer service: 1 year

Responsibility

  • working as part of a team, this role’s purpose is to through meeting the needs of our pet loving customers
  • A level of sensitivity is essential
  • complex breed/pet information will need to be retained in order to support our customers in a timely fashion
  • communication is a key element in this role, including listening and responding appropriately whilst providing end to end attention to detail and problem-solving skills to achieve effective resolution
  • manage time effectively in order to achieve expected service level through webchat, email, and telephone
  • other duties as assigned
  • working as a team member of the department as well as the wider business, provide support for other Operational areas as required

Education

  • good understanding of GDPR
  • demonstrable experience in providing excellent service to customers using webchat, Email, inbound and outbound telephone calls
  • good tone, with excellent communication skills, verbal and written Exceptional telephone and interpersonal communication skills
  • ability to work under pressure
  • strong problem solving and de-escalation skills
  • strong keyboarding skills and ability to multitask
  • requires more than 1 year and up to 3 years of experience in Insurance/Finance Industry working in an FCA regulated environment, Pet Insurance experience a distinct advantage
  • excellent Attention to detail