PERFECT PROPERTY Salary - Salary Report

to carry out room checks after guest check out, and before guest check-in
to greet and welcome guests
arrange and assist guest check-in or check-out and communicate with guests promptly
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to assist in keeping the hotel reception area clean and tidy at all times
always inspect and ensure cleanliness and maintenance of the property, including all corridors, passages, parking, public areas, etc
to undertake general office duties, including correspondence, emails, filing and to ensure the smooth running of the reception area
to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to create an excellent customer service experience
to administer all routes of reservations to ensure that room bookings are made and recorded accurately
to ensure that all reservations and cancellations are processed
to build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service and a great stay for every guest
to keep up to date with room prices and special offers to maintain high revenue
to report any maintenance, breakage or cleanliness problems to the relevant manager. And get issues solved independently if possible
to organise and maintain cleanliness and tidiness of the hotel reception, office, stock rooms, back rooms, etc
any other duties as directed by the General Manager or other member of the higher management team
to administer the general petty cash system and float in an accurate manner

PERFECT PROPERTY