hire controller
20 the last 46 days, recently 2022-11-28
Responsibility
- process the on & off hire of the Plant vehicles & equipment
- build important relationships with internal and external clients
- ensuring a high level of customer service is delivered at all times
Show more +41 - ensuring an elevated level of customer service is delivered at all times
- build and maintain customer relationships and maximise sales opportunities where needed
- develop a sound understanding of the companies equipment
- you will be x hiring, rehiring and sourcing equipment from third party suppliers
- liaise back to the depot for all orders for on/off hires
- you may x hire, rehire and source equipment from third party suppliers
- converting enquiries into orders, following the process through
- build important relationships with internal & external clients
- manage a fast paced and busy hire desk
- taking orders on site and at customers premises
- supervising other members on the hire desk, prioritising workload and ensuring you work as an efficient and effective team
- actively promote the company’s health & safety standards
- liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times
- arranging bookings of equipment for various sectors
- maintain all paperwork is up to date and filed correctly
- when in the depot you will assist the team to turn around all hires
- resolving any complaints in person
- resolve any queries or claims that arise in a professional manner
- you may use Syrinx, Insphire, or a similar CRM system
- assist with other general duties as and when required
- attend site and customer visits/meetings to improve customer service & bring in new business
- the Hire Controller may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential
- you will be resolving any queries or claims as the Hire Desk Controller that arise in a professional manner, ensuring all paperwork is completed and up to date
- you will be resolving any queries or claims as the Hire Controller that arise in a professional manner, ensuring all paperwork is completed and up to date
- the Senior Hire Controller may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential
- you may have worked as a hire desk controller, hire desk advisor, hire controller, rental manager, hire negotiator, hire coordinator, hire and sales controller. transport planner, transport coordinator, or transport controller
- you may have worked as a Senior hire Controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller. Not essential
- associated job titles: Hire Administrator, Administrator, Tool Hire Supervisor , Hire Manager , Senior Hire Controller , Rental Supervisor , Plant/Rental Administrator , Hire Coordinator, Hire Controller, Assistant Manager, Assistant Hire Controller
- associated job titles: Hire Administrator, Administrator, Trainee Hire Controller , Hire Manager , Tool Hire Supervisor , Senior Hire Controller , Rental Supervisor , Rental Manager , Plant/Rental Administrator , Hire Coordinator, Hire Controller, Assistant Manager, Assistant Hire Controller
- the Hire Controller may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, generator hire, specialist equipment hire industries, although this is not essential
- associated job titles: Hire Administrator, Administrator, Branch Manager, Hire Manager , Senior Hire Controller , Depot Manager , Rental Supervisor , Plant/Rental Administrator , Hire Coordinator, Hire Controller, Assistant Manager, Assistant Hire Controller
- hire Controller - Be the customer's first point of contact and work with a great team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Middlesbrough
- you may have worked as a hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller, hire administrator
- you may have worked as a hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller
- you may have worked as a hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller
- you may have worked as a Hire Controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller. Not essential
- associated job titles: Administrator, Hire Administrator, Hire Manager , Senior Hire Controller , Rental Supervisor , Rental Manager , Internal Telesales, Hire Coordinator, Hire Controller, Assistant Manager, Assistant Hire Controller
- associated job titles: Administrator, Hire Administrator, Hire Desk Controller , Hire Manager , Senior Hire Controller , Rental Supervisor , Hire Controller, Assistant Manager, Assistant Hire Controller
- associated job titles: Hire Administrator, Administrator, Trainee Hire Controller , Tool Hire Supervisor , Hire Manager , Senior Hire Controller , Rental Supervisor , Plant/Rental Administrator , Hire Coordinator, Hire Controller, Assistant Manager, Assistant Hire Controller
- you may live in: Preston, Leyland, Blackburn or surrounding areas
- pro-actively promote the Company at all times
Requirements
- previous experience working within the hire industry would be beneficial
- PC literate with good attention to detail
- excellent communication/customer service skills with a clear telephone manner
Show more +5 - ability to work under pressure to set deadlines and prioritise tasks along with a confident and flexible attitude
- if you have had previous experience working as a Hire Controller
- you will be a positive and confident communicator, who enjoys contributing to a busy team
- the ability to work quickly and accurately, while under pressure would be a great asset for this busy role
- you will need to be motivated and keen to learn the product range and have some previous experience of working in a similar role
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