PEARTREE LODGE WATERSIDE

Responsibility

• to be responsible, reliable, loyal, trustworthy, and self-motivated and professional
• receiving and processing reservations from online booking agents, directly by telephone, by email, and walk ins
• we are recruiting a good candidate to join our team to carry out all aspects of the Sales Receptionist's duties according to the latest 'Work Instruction.'
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• an independently owned and managed lodge hotel is recruiting a good candidate to join our team to carry out all aspects of the Sales Receptionist's duties according to the latest 'Work Instruction.'
• this is a multi tasking role that requires good customer service skills, basic computer skills, good administration and organisational skills, and good communication skills
• to be smartly presentable, welcoming, positive, and offer a friendly, helpful attitude and approach to everyone
• to carry out all aspects of administration with attention to detail using the computerised booking system, and processing all the relevant paperwork .Receiving and processing reservations from online booking agents, directly by telephone, by email, and walk ins
• to carry out all aspects of administration with attention to detail using the computerised booking system, and processing all the relevant paperwork
• to include at times showing guests a room for walk in enquiries
• checking guests in and out.Processing all types of payments.Guiding guests with dining options and local shops, and completion of guest registration forms and guest feedback forms
• checking guests in and out. Processing all types of payments. Guiding guests with dining options and local shops, and completion of guest registration forms and guest feedback forms
• to enjoy working with the General Public.To over exceed the guests’ expectations and guest satisfaction by offering the best customers service at all times
• to have good work ethic, be adaptable and be willing to carry out additional tasks when necessary
• you are the first point of call at the Front Reception and on the telephone, assisting and answering any queries from guests, colleagues, and visitors, and a friendly, professional, and helpful service is vital at all times
• to enjoy working with the General Public. To over exceed the guests’ expectations and guest satisfaction by offering the best customers service at all times
• to comply with current hotel policies for guests and staff, including the Fire & Health & Safety Procedures
• to file, organise all the paperwork and payments alongside the current and future reservations
• communicating and liaising with Housekeeping, Night Security, Contractors, and Management to ensure the smooth operations of the hotel
• to undertake training from your receptionist colleague and ongoing training from the General Manager
• the sales aspect of the role includes offering to the guest the benefits of the hotel to encourage the guest to book and to gain repeat bookings to maintain and increase hotel occupancy

Earnings for position hotel receptionist

Responsibility

• keeping the hotel premises secure and ensuring wherever possible that the guests have a restful and safe stay
• monitoring any smoking smells from guests to comply with our ‘non smoking policy’
• to keep calm, polite and professional at all times when communicating with guests/ colleagues and managers
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• reporting any incidents and maintenance inside the hotel and the car park to management with a written and or verbal report
• liaising with other security co workers and management and any further training required
• dealing with some confrontation with guests whenever necessary, and being assertive in handing noise or disturbances caused by guests on occasions
• giving warnings and handling incidents from start to finish
• to follow the hotel’s ‘Fire Procedure’ in a calm and responsible manner
• hourly patrols walking inside and outside the hotel, to monitor and control noise from guests to eliminate other guests not being disturbed
• liaising with emergency services when necessary
• to monitor the hotel's CCTV
• carrying out hourly patrols walking inside and outside the hotel, to monitor and control noise from guests to eliminate other guests not being disturbed
• to offer the best level of customer’s service and professionalism to the existing and potential guests
• liasing with other security co workers and management and any further training required
• dealing with some late check in of guests and taking payments for these and guest's completion of registration forms
• being assertive in handing noise or disturbances caused by guests on some occasions. Giving warnings and handling incidents from start to finish

Responsibility

• tasks include handling laundry management, cleaning of reception and public areas. the daily and weekly, monthly jobs for the team, reporting maintenance to reception and management, stock orders and help with staff rotas