Salary at PEARL BUSINESS SYSTEMS

Requirements

• essential Skills
• experience of managing a service desk
• excellent verbal and written communication skills
  Show more +10
• an active / empathic leader
• proven organisational skills with the ability to multi-task
• drive, self-motivation and ability to work under own initiative
• knowledge and understanding of best practice framework for the delivery of IT services
• sound knowledge and experience of supporting range of IT applications, platforms and technologies
• experience of administration / ownership of service desk tools and technology, such as Contact Centre, ITSM, remote access, knowledge resources
• experience of developing effective working relationships with customers and suppliers
• demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
• experience of delivering a high level of customer service
• the necessary skills and attributes to integrate successfully into a busy team