PCM PROPERTY GROUP in Northampton Salary
JUBILEE HOUSE 32 DUNCAN CLOSE MOULTON PARK NORTHAMPTON NN3 6WL UNITED KINGDOM
TIN: 12086486
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Earnings on positions in PCM PROPERTY GROUP
PCM PROPERTY GROUP is looking for employees for positions:
customer service administrator
Working hours
- full-time
Salary
- salary
Education
- GCSE or equivalent
Requirements
- previous experience in customer service, preferably in an e-commerce or retail environment
- excellent written and verbal communication skills
- strong problem-solving and conflict resolution abilities
- ability to multitask and manage time effectively
- detail-oriented with exceptional organisational skills
- proficiency in using customer support software systems, and e-commerce platforms
- knowledge of bicycles and sports equipment is advantageous but not necessary
- occasional flexibility to work occasional weekends or evenings to accommodate customer needs
Responsibility
- customer Support:Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a friendly and professional manner
- assist customers with product information, order status updates, returns, exchanges, and warranty claims
- monitor inventory levels, notifying relevant departments of any stock discrepancies or shortages
- coordinate with shipping carriers and logistics partners to address any delivery issues or delays
- order Management:Process customer orders accurately and efficiently, ensuring proper documentation and adherence to established policies and procedures
- collaborate with the warehouse and fulfillment teams to ensure timely order processing and shipment tracking