PANDORAS COURIER  Reviews

They DON'T know ABC of customer service, I was shouted at and disrespected when they were at fault. On 9 Nov they picked some parcels from my adress in UK ,sending it to Romania. I made the payment right there on the spot as they send me a link .Only to be called from Romania by the driver stating I need to pay £..how M I going to pay it ,I explained him I paid he kept on going he needs evidence as in their cheap good of nothing app is not reflecting. I went in my bank account,found proof of payment and send it to him ,he said not sure if he can use this. I called the customer service line ,which bear in mind they are supposed to try and give the customer the best service of c according with the situation. When I ring I explained that lady everything..she says yeh I can see you send a screenshot but is not showing the bank account in which you made the payment..I mean the screenshot clearly was showing Botosani ,their company name ,the amount and a reference number through which they could find the payment. I told her I was send a link to make the payment not a bank account..she then states that your problem..Like how Disrespectful no manners how to speak with a customer that's clearly frustrated coz they paid ,no apologies no nothing..I told her it's on them and also I mentioned about the app that never shows anything no tracking no arrival no nothing and now no payment so I said that app is useless it should be taken down..Then she started arguing back instead of focusing on the situation..She was like I dont think you are in a position to tell us what to do with our app ...she said some other things then went silent..I say hello and she is shouting at me to wait I told her it's your duty if your going to put me on hold to tell me ..She went on about we are not roommate, don't talk to me using first verba and then without telling me anything else she is saying Goodbye ..I was like hello what do you mean Goodbye ,don't they teach u anything..your supposed to tell me what's going to happen now about my payment...anyways guys this is just a little of my conv ....AVOID Pandoras at any cost ..either they train their staff to he able to show empty, patience and understanding towards their customers either hire new staff that are educated ! I feel bad that I used their services 3 times in the past..My sister was about to use it too and my friend now I will stop them.
Avoid Pandoras AVOID being disrespected!

An absolute joke of a company- do not use!!
Used them to during our relocation to Romania. Agreed to a delivery date and then they delivered whenever they felt like it- one day before we even got there!

Delivered someone elses box to our address and then threatened to call the police on us for THEIR mistake.

Do not trust them. Do not use them. Choose someone else.
No customer service, won’t admit their mistakes, they literally do not care and just take your money. They also hide this by blocking you and deleting comments on their social media!!!