Reviews PANDORAS COURIER

I send parcel from UK to Italy and everything arrived in time , everyone was polite and helpful and I would totally recommend them ,they very good and professional , and here in UK most of my friends are using them to send parcels from UK to Romania or receive parcels ,I totally recommend them ,they was polite,fast ,and cheaper than I expected, glad I discovered them ,this is going to be my favourite courier company from now on

I sent a parcel from the UK to Romania via Pandoras Curier. They did not provide clear delivery updates, did not inform us when the parcel would arrive, and when it was delivered, part of the contents was missing. This is not the first time this has happened. Unprofessional service, complete lack of transparency and parcel security. I do not recommend.

My experience with Pandoras Courier has been extremely disappointing. I booked a collection for a parcel Romania → UK scheduled for December 16-17, but the dispatch team decided to start collection a day early, on December 15, without notifying me. My parcel was not ready, and during the busy holiday period it was impossible to find another transport until next year.
This is not the first time I’ve had issues with them: UK → RO deliveries have taken over two weeks, and when I tried to book a shipment to Italy, customer service did not even read my message after more than a week.
It’s clear that the company has expanded but does not have enough staff, and management and communication are completely ineffective. The only positive is the drivers, who are polite and professional, but they cannot compensate for the organizational chaos.
Conclusion: Pandoras Courier is not worth recommending. Instead of improving, the company is going from bad to worse. I will not use them again and do not recommend them to anyone.

Atenție! Firmă cu practici înșelătoare, șoferi jepcari. Am plătit 60 de lire pentru un colet de 2 kg. Call-center pentru reclamații inexistent – se mai și laudă că răspund rapid, DA! doar îți dau cu ‘seen’. Șoferii și firma par să fie mână în mână, profitând de persoanele în vârstă sau de naivitatea clienților. Taxează atât la ridicarea pachetului, cât și la predare. Așa am ajuns să plătim 60 de lire pentru un colet de 2 kg. / Warning! This company engages in deceptive practices, with drivers overcharging customers. I paid 60 GBP for a 2 kg parcel. Their complaints call-center does not exist – they even boast about responding quickly, but all you get is ‘seen’. The drivers and the company appear to work together, taking advantage of elderly or inexperienced customers. They charge both at pickup and delivery. This is how we ended up paying 60 GBP for a small 2 kg parcel

Despicable behaviour from the "office" workers.
No one answering calls or messages. They leave you on "read" and completely ignore you.
I believe my delivery is now lost, and they refuse to contact me about it.
They have no shame!

Hey I keep on complaining, still this company keeps on scamming investors, this trading company is a scam, I have reported them in so many ways and keep spreading the news that this company is not real, still i see people getting scammed every new day, what else do I have to do to tell everyone that this company is a fraudulent investment company who are only after your money. I got scammed from this company of $317,000 the manager blocked me when I refused to pay the last money he asked me to pay after I threatened him .. I was able to report this case to a friend of mine who is a police officer who referred me to GallagherPatricia1921@g thank God she was able to recover my money within two week not all my money but she was able to recover 70% of my money in two weeks don't fall for this scammers!!!.

They DON'T know ABC of customer service, I was shouted at and disrespected when they were at fault. On 9 Nov they picked some parcels from my adress in UK ,sending it to Romania. I made the payment right there on the spot as they send me a link .Only to be called from Romania by the driver stating I need to pay £..how M I going to pay it ,I explained him I paid he kept on going he needs evidence as in their cheap good of nothing app is not reflecting. I went in my bank account,found proof of payment and send it to him ,he said not sure if he can use this. I called the customer service line ,which bear in mind they are supposed to try and give the customer the best service of c according with the situation. When I ring I explained that lady everything..she says yeh I can see you send a screenshot but is not showing the bank account in which you made the payment..I mean the screenshot clearly was showing Botosani ,their company name ,the amount and a reference number through which they could find the payment. I told her I was send a link to make the payment not a bank account..she then states that your problem..Like how Disrespectful no manners how to speak with a customer that's clearly frustrated coz they paid ,no apologies no nothing..I told her it's on them and also I mentioned about the app that never shows anything no tracking no arrival no nothing and now no payment so I said that app is useless it should be taken down..Then she started arguing back instead of focusing on the situation..She was like I dont think you are in a position to tell us what to do with our app ...she said some other things then went silent..I say hello and she is shouting at me to wait I told her it's your duty if your going to put me on hold to tell me ..She went on about we are not roommate, don't talk to me using first verba and then without telling me anything else she is saying Goodbye ..I was like hello what do you mean Goodbye ,don't they teach u anything..your supposed to tell me what's going to happen now about my payment...anyways guys this is just a little of my conv ....AVOID Pandoras at any cost ..either they train their staff to he able to show empty, patience and understanding towards their customers either hire new staff that are educated ! I feel bad that I used their services 3 times in the past..My sister was about to use it too and my friend now I will stop them.
Avoid Pandoras AVOID being disrespected!

Bad experience. They asked for more momey to pocket without measuring the parcels or weighting it. They'll billed a fake bill of two parcels when I actually only send one parcel.
Because when I asked them why they asked for so much money they had to find a reason but faked one by implying on a receipt that there were two parcels. That's a huge lie because i only send a parcel not two and they shouldn't have charged me that much money.
Scammers who do unlawfully businesses!!

I’m in absolute shock of the lack of communication from customer service.was given a slot from mid day to about 5pm,then it changed to 10pm and nothing,when I asked cs what’s happening they just told me to call the driver that is rejecting my calls.I have all my items(19 boxes)in the car park in the rain waiting for them,it’s 1am and they’re still not here.every time I call they’re keep saying in 2 hours,how is this the same 5* Pandora that they have everywhere?I find it hard to believe when I saw in real time how they we’re deleting comments on their social media.I have to leave my accommodation tomorrow and if I don’t get my stuff collected tonight I’m out of luck.how can they do this to people?
Horrible service and I’m so disappointed

An absolute joke of a company- do not use!!
Used them to during our relocation to Romania. Agreed to a delivery date and then they delivered whenever they felt like it- one day before we even got there!

Delivered someone elses box to our address and then threatened to call the police on us for THEIR mistake.

Do not trust them. Do not use them. Choose someone else.
No customer service, won’t admit their mistakes, they literally do not care and just take your money. They also hide this by blocking you and deleting comments on their social media!!!

Cutomer service is extremely rude, charged me £30 but when my sister and brother in law received the parcel they refused to hand it over until they paid extra £14. And i have proof conversation with pandoras when they told me the parcel size is not big and cost me only standard £30. Now they ignoring my messages and refusing to keep their word. I was a customer for many years i placed orders at them but recently they become scammers and thief's.!!! I want my £14 back!!!

Customer care is very rude and doesn’t exist. I have a claim with them and after 3 months is not sorted.

Lost my parcel and the customer service team is a joke

Very unprofessional company, avoid them.