OVERGATE HOSPICE

Responsibility

• overgate Hospice - Please note this vacancy may close early if the right candidate is found
• attend all mandatory training and any training deemed appropriate regarding the Retail department and the Hospice
• report all issues to the Area Manager and work together to resolve them
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• overgate Hospice is a no smoking organisation
• be willing to undertake further education and training as part of professional development to meet the demands of the role
• identify any training needs for volunteers and yourself. To read, understand and comply with all Hospice Policies and Procedures
• line managing the Assistant Manager and the shop staff team
• sorting, Pricing, Moving and handling of stock, both donated and bought in goods
• the employee must attend annual mandatory training sessions
• responsible for cash control within the shop including floats, banking and accurately maintaining weekly financial records
• to maintain strict confidentiality in all matters relating to the Hospice, its business, patients, staff, and others
• any other activity as requested by line manager
• to maintain strict confidentiality in all matters relating to the Hospice, its business, patients, staff and others
• the employee must be actively involved in Hospice Governance and support the audit cycle
• maximise income from donated items including recycling of unsellable items
• the employee must maintain strict confidentiality at all times, applying to all aspects of
• ensure financial donations are processed and recorded correctly
• working with the Sales Assistant to ensure the shop is run to a high standard
• hospice business and work within the guidelines of the Data Protection Act
• comply and support with all risk assessments and legislative practices set by the Overgate
• responsible for the day to day running of the shop which includes being a key holder, opening and closing the shop and ensuring the premises are secure
• employees must adhere to the Hospice’s Standards of Behaviour Framework in all aspects of their work
• the employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act
• hospice
• hours: 37.5 per week including regular weekends
• responsible to: Retail Cluster Manager
• sorting, Pricing, Moving, and handling of stock, both donated and bought in goods
• attend the manager’s meetings and one to one meetings with the Area Manager
• accountable to: Retail Area Manager
• the employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies
• use all Hospice resources economically and cost effectively
• ensure the gift aid scheme is utilised, gift aid targets met, and all volunteers/staff understand how it works and are fully trained
• ensure all health and safety policies are implemented and adhered to
• proactively generate donations of stock and maintain adequate stock levels
• be an active member of the local community
• the employee must maintain strict confidentiality at all times, applying to all aspects of Hospice business and work within the guidelines of the Data Protection Act
• ensure the premises are always clean, tidy and ensure window displays are of a high standard and checked regularly
• employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally
• attend and support fundraising and retail events
• work with the Cluster Manager to set and continually work with annual and monthly income and expenditure budgets ensuring all staff are aware of income and expenditure
• working with the shop team to ensure the shop is run to a high standard
• ensure COSHH assessments are completed
• responsibility for cash control within the shop including floats, banking and accurately maintaining weekly financial records
• comply and support with all risk assessments and legislative practices set by the Overgate Hospice
• work closely with the Volunteer Services Coordinator as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise
• safely PAT test electrical items following the full procedure
• provide effective leadership to the staff and volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team
• utilise social media to advertise the shop, sell items, attract volunteers and customers

Requirements

• educated to GCSE 5 or above level or equivalent
• educated to GCSE C or above level or equivalent
• clean, current driving licence and access to own transport for use at work
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• educated to GCSE level 5 or equivalent
• educated to GCSE level Grade C above or equivalent
• minimum of three years’ experience in the retail sector
• experience of providing customer service
• experience of managing staff and/or volunteers
• experience of working in a busy retail environment – minimum of 3 years
• experience of working in Charity Retail
• experience of representing an organisation in a professional manner
• experience of working to timescales and deadlines
• excellent organisational skills
• experience of cash handling
• excellent telephone manner
• experience of prioritising own workload and working with minimum supervision
• experience of using computers
• flexible, friendly, accessible attitude
• experience of multitasking and working with constant interruptions
• experience of working within a retail team at a managerial level
• excellent communication skills
• good timekeeping
• excellent interpersonal skills
• ability to work flexible, occasional unsocial hours
• retail sales: 1 year
• supervising experience: 1 year
• ability to communicate verbally and in writing
• customer service: 1 year
• ability to work in a team which includes volunteers
• retail management: 1 year
• ability to maintain confidentiality
• management: 1 year
• excellent attention to detail

Responsibility

• maintain strict confidentiality in all matters relating to the Hospice, its business, patients, staff, and others
• any other activity as requested by line manager
• this includes collections from supporters, uplifts of excess shops from all Overgate shops and the transfer of stock
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• work with the sorting teams to ensure all items are processed according to Overgate policies and procedures
• ensure that the Overgate Specialist shops receive the stock they need to maintain stock levels
• liaise with the Shop Managers to ensure the stock is suitable for what they need
• to work with the Manager and other staff to arrange the day to day deliveries, collections and distribution of stock received through the Donation Centre and all Retail Shops
• work with the Online Sales and New Goods Co-ordinator to identify items for eBay and any other online sales platforms
• to ensure all eligible Gift Aid donations are processed correctly in line with Gift Aid procedures, HMRC guidelines and Overgate Hospice Policies. Actively promote gift aid to all donors visiting the Donation Centre
• to support the team to ensure the disposal of unwanted stock by the most efficient processes and ensure all unsaleable items are recycled correctly
• work with the Manager to achieve annual budgeted income targets, objectives and agreed KPI’s
• utilise social media to advertise the Donation Centre, attract volunteers and donors
• work alongside the Manager to lead and support the team of warehouse staff and volunteers ensuring they feel appreciated, motivated, and supported

Requirements

• educated to GCSE C or above level or equivalent
• study to GCSE Level or equivalent
• minimum 1 years’ experience working in Charity retail or large format commercial shop, Donation Centre, or Warehouse
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• clean, current driving licence and access to own transport for work use
• excellent organisational skills
• understanding and competent use of social media
• excellent telephone manner
• flexible, friendly, accessible attitude
• excellent communication skills
• good timekeeping
• excellent interpersonal skills
• ability to work flexible, occasional unsocial hours
• ability to communicate verbally and in writing
• ability to work in a team which includes volunteers
• ability to maintain confidentiality
• excellent attention to detail

Earnings for position centre manager

Responsibility

• include days, nights, and regular weekends and will include bank holidays to cover the needs of the Hospice
• salary Scale £26,900 - £33,000 per Annum – Full Time Equivalent
• hours 25 hours – Actual salary £17,933 - £22,000
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• key Working Relationships Patients, their relatives, carers, and friends
• overgate Hospice is a no smoking organisation
• all other nursing & medical staff, ward clerks, housekeeping & catering staff, clinical admin staff & volunteers
• duties and Responsibilities CLINICAL Work with nursing colleagues to deliver skilled, practical, and compassionate nursing care
• the employee must attend annual mandatory training sessions
• negotiate clinical options and decisions with the patient, family, and multidisciplinary team
• the employee must be actively involved in Hospice Governance and support the audit cycle
• identify hopes and goals of the patient and family and work with them towards their achievement
• monitor both physical and psychological symptoms of the illness
• minimum Qualifications / Experience Required Registered Nurse The post holder must comply with all aspects of the NMC Code of Professional Conduct and maintain own registration with the NMC
• identify new problems and discuss options for resolving them
• you will be required to work regular shift patterns which include days, nights, regular weekends, and Bank Holidays to cover the needs of the Hospice
• employees must adhere to the Hospice’s Standards of Behaviour Framework in all aspects of their work
• discover the extent to which carers wish to be involved, particularly with practical care
• the employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act
• teach the skills of practical nursing care to enable carers to manage and develop confidence
• the employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies
• use all Hospice resources economically and cost effectively
• staff Nurse Salary Scale: £26,900 - £33,00 per Annum - Pro Rata Hours: Various You will be required to work regular shifts patterns which
• the employee must always maintain strict confidentiality, applying to all aspects of Hospice business and work within the guidelines of the Data Protection Act
• to ensure that nursing documentation is recorded accurately, legibly and that regular reviews of patients care plans are maintained
• employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally
• responsible to: Ward Manager Closing Date: Sunday 15th October 2023 Overgate Hospice has twelve Inpatient beds and a Day Hospice that provides the highest standard of compassionate & evidence-based specialist palliative care and end of life care for adults in Calderdale, who have active, progressive and life limiting illnesses
• responsible for the organisation of patient care and the delegation of duties to nursing staff
• to provide support and guidance when dealing with advice call requests ensuring the On-Call Consultant is contacted as appropriate in line with current procedure
• to participate in regular staff meetings
• work closely with the Volunteer Services Coordinator as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise
• to participate in patient care activities, giving guidance and support as necessary to other team members

Requirements

• registered Nurse
• the post holder must comply with all aspects of the NMC Code of Professional Conduct and maintain own registration with the NMC

Earnings for position nurse

Responsibility

• complete Carers Support Needs Assessment in a timely manner
• use analytical skills and evidencebased practice to inform assessment decision making and interventions
• JOB TITLE Social Worker
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• work in partnership to develop effective, creative, personalised plans to achieve positive outcomes
• enable individual independence, empowerment, well-being, choice, and control
• complete holistic, psychosocial assessments that reflect and represent the views and needs of the person and those significant to them
• it is the responsibility of each member of staff to always maintain confidentiality
• use analytical skills and evidence‑based practice to inform assessment decision making and interventions
• DUTIES AND RESPONSIBILITIES OF THE POST Complete holistic, psychosocial assessments that reflect and represent the views and needs of the person and those significant to them
• facilitate the timely transfer of care across the health and social care systems
• undertake mandatory training relevant to the role as required
• proactively manage own case load, including prioritising referrals, ensuring good quality service and achieve performance targets
• substantive changes will be carried out in consultation with the post holder
• assess and manage risk, knowing how to intervene proportionately, to ensure people are protected from harm and feel safe, while protecting their human rights
• staff must be aware of and adhere to the provisions of the Health and Safety at Work Act to ensure their own safety and the safety of colleagues and patients
• act as an advocate for people with advanced lifelimiting illness and their family/ carers, including children and young people and those important to them, working in partnership to respond to changing need
• liaise with the Local Authority and Continuing Health Care and other appropriate agencies as required
• staff must also be aware of the action to be taken in the event of a fire and must complete training annually
• attend family meetings and home visits as required
• anticipate and identify the bereavement needs of families and carers, and as appropriate, in liaison with other team members, participate in bereavement follow up, handover and referral
• this job description reflects the immediate requirements and objectives of the post, it is not an exhaustive list of duties, but gives a general indication of work which will need to be undertaken and which may vary in detail in the light of changing demands and priorities and may be reviewed at any time
• act as an advocate for people with advanced life‑limiting illness and their family/ carers, including children and young people and those important to them, working in partnership to respond to changing need
• in addition to the above functions’ employees are required to carry out such other duties as may reasonably be required
• maintain accurate written and computerised records to facilitate communication within the Hospice and with other agencies
• provide consultative advice, education, and support to members of the MDT regarding the social care needs of people as they relate to the Care Act 2014, with advanced life limiting illness and their family/carers
• attend MDT meetings and other Hospice and external meetings as required to meet role requirements
• network with other hospice and social work teams locally and nationally, keeping up to date in developments

Requirements

• CQSW Diploma or Degree in SW, or the equivalent
• health and Care Professions Council Registration
• proven experience of working with issues of loss and life limiting illness
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• experience in planning, development, and co‑ordination of group interventions
• enhanced communication and interpersonal skills and to be able to use these effectively in a variety of setting
• skills in group work facilitation
• proven experience of assessment and planning intervention
• experience in working in a palliative care setting
• understanding and experience of MDT working
• proven experience in working with adults and families
• experience in producing risk assessments
• commitment to learning and development
• proven experience of working with adults in need or at risk including adult safeguarding
• proven experience of working in a healthcare setting
• able to use own initiative and work autonomously
• proven experience of assessing and responding to risk
• ability to organise and prioritise work

Responsibility

• overgate Hospice is a no smoking organisation
• maintain the fundraising database in an accurate and timely way, ensuring relevant processes are followed and GDPR regulations are adhered to
• the employee must complete mandatory training
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• develop and accurately maintain the administrative systems associated with the Overgate Hospice Lottery to maximise the income potential
• the employee must be actively involved in Hospice Governance and support the audit cycle
• creation of database campaigns to accurately record the success of any mailings or campaigns
• employees must adhere to the Hospice’s Standards of Behaviour Framework in all aspects of their work
• perform regular data cleanses to ensure the data within the database is of the highest possible quality
• the employee must maintain a safe working environment in accordance with OvergatenHospices Health and Safety policies & abide by the Health and Safety at Work Act
• hours: 15 hours
• input, code and thank all donations received by the Hospice, including donations received from the finance department, through the website and via other online giving/matched funding sites
• accountable to: Head of Fundraising
• process monthly gifts including card payments and standing order payments
• responsible to: Fundraising Office Manager
• the employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies
• use all Hospice resources economically and cost effectively
• responsibility for the accepting the daily post as it arrives in the fundraising office, processing donations and distributing post to the relevant team members
• import online payment information from Just Giving and other online giving platforms
• production of mailing lists from the database to allow the Fundraising Team to contact supporters about upcoming or current events and campaigns, including the cleansing of this data to ensure that all correspondence contains the correct information
• alert fundraisers to apparent trends, changes or issues relating to income as appropriate
• the employee must always maintain strict confidentiality, applying to all aspects of Hospice business and work within the guidelines of the Data Protection Act
• any other activity as reasonably requested by your Line Manager
• employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally
• support the development of the fundraising database, ensuring the highest quality of data is input at all times, championing the use of all the database modules
• maintain full and accurate records for each fundraising initiative
• record and prepare minutes for meetings as requested
• work closely with the Volunteer Services Coordinator as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise

Requirements

• at least 1 years’ experience of working in a busy office environment
• busy office environment: 1 year
• using a database: 1 year