OUR IT SERVICES

Responsibility

• we’re looking for an exceptional IT Support Engineer with a high level of technical knowledge
• as a IT Support Engineer you will be responsible for providing both onsite and remote technical support for our client base
• our ideal candidate will be an experienced Technical Support Engineer from a Managed Service Provider background
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• you will be a motivated, natural problem solver with the ability to multi-task at times
• as an organisation we pride ourselves on blending customer service with innovation to provide the best possible technical support experience to our clients
• to help with this you’ll need great communication skills, a high level of organisation, and a hunger to grow and develop. We don’t just want you to be successful in this role, we want you to thrive
• A passion for IT and providing outstanding customer service is essential
• the role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users whilst ensuring SLA's are met
• you will also be part of the on-call rota so will handle client calls out of hours to manage clients expectations for the few calls that come through. Usually the rota will be one week in four
• client-Centric Approach: Understand the unique needs of our veterinary clients. Tailor IT solutions that propel their missions forward
• collaboration: Work closely with different departments to ensure seamless tech integration, fulfilling our promise to our clients
• this role would suit a person who currently works or is looking for a role as Field Engineer, System Administrator, Network Manager, Field Technician, Network Engineer, Onsite Engineer, Tech Support, IT Support Engineer, IT Support Analyst or IT Consultant
• lead & Mentor: As the most senior escalation point, ensure that our clients receive swift, effective resolutions. Guide our budding support team with your wisdom
• innovation & Development: Dive into our tools and platforms, refining and enhancing them. We don’t just keep up with the tech game; we aim to be ahead
• willingness to take part in an on-call rota – currently 1 in 5
• to work in the capital of the Cotswolds

Requirements

• core networking fundamentals
• strong experience of configuring and maintaining Windows server environments including experience with working with Microsoft’s Exchange, SQL, RDS and IIS
• knowledge of working with virtualised environments, specifically Hyper-V and VMware
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• knowledge of working with virtualised environments, specifically Hyper-V
• A good practical understanding of Active Directory, Group Policy, DNS, DHCP
• first-hand experience of migrating services to Microsoft 365
• microsoft 365 management
• experience with managing Microsoft 365 Intune
• A passion for customer service with a need to exceed the customer’s expectations every time
• technical support: 3 years
• technical support: 2 years
• strong experience of using PowerShell
• customer service: 3 years
• A hunger to get involved with innovating and developing their products and services
• customer service: 1 year
• understanding of Microsoft Azure
• A drive to learn and develop technical services
• microsoft Windows Server: 3 years
• microsoft Azure: 1 year
• understanding of Linux
• microsoft Intune: 3 years
• A full UK driving license
• willingness to work in deploying the solutions devised remotely or on clients site
• microsoft 365: 2 years
• knowledge of VoIP systems administration
• microsoft 365: 3 years

Earnings for position it support engineer

Responsibility

• we’re looking for an exceptional IT Support Engineer with a high level of technical knowledge
• as a IT Support Engineer you will be responsible for providing both onsite and remote technical support for our client base
• our ideal candidate will be an experienced Technical Support Engineer from a Managed Service Provider background
  Show more +9
• you will be a motivated, natural problem solver with the ability to multi-task at times
• as an organisation we pride ourselves on blending customer service with innovation to provide the best possible technical support experience to our clients
• to help with this you’ll need great communication skills, a high level of organisation, and a hunger to grow and develop. We don’t just want you to be successful in this role, we want you to thrive
• A passion for IT and providing outstanding customer service is essential
• the role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users whilst ensuring SLA's are met
• you will also be part of the on-call rota so will handle client calls out of hours to manage clients expectations for the few calls that come through. Usually the rota will be one week in four
• this role would suit a person who currently works or is looking for a role as Field Engineer, System Administrator, Network Manager, Field Technician, Network Engineer, Onsite Engineer, Tech Support, IT Support Engineer, IT Support Analyst or IT Consultant
• willingness to take part in an on-call rota – currently 1 in 5
• to work in the capital of the Cotswolds

Requirements

• core networking fundamentals
• strong experience of configuring and maintaining Windows server environments including experience with working with Microsoft’s Exchange, SQL, RDS and IIS
• knowledge of working with virtualised environments, specifically Hyper-V
  Show more +19
• knowledge of working with virtualised environments, specifically Hyper-V and VMware
• A good practical understanding of Active Directory, Group Policy, DNS, DHCP
• microsoft 365 management
• first-hand experience of migrating services to Microsoft 365
• knowledge of VoIP systems administration
• A passion for customer service with a need to exceed the customer’s expectations every time
• experience with managing Microsoft 365 Intune
• technical support: 2 years
• technical support: 3 years
• A hunger to get involved with innovating and developing their products and services
• customer service: 1 year
• strong experience of using PowerShell
• customer service: 3 years
• A drive to learn and develop technical services
• microsoft Azure: 1 year
• A full UK driving license
• willingness to work in deploying the solutions devised remotely or on clients site
• microsoft 365: 2 years
• microsoft Windows Server: 3 years