ONBUY

Earnings for position administrator

Responsibility

• onBuy are on a mission of being the best choice for every customer, everywhere
• we have recently been named as Europe’s number one fastest-growing eCommerce company by the Financial Times
• an achievement we are very proud of, but we don't let that go to our head
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• we are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed
• we are a team of driven and motivated people who thrive when working at pace
• most importantly, you will thrive in an ever-changing environment as we are constantly evolving
• as the Customer Services Manager, you will be responsible for leading a team looking after all customer and seller support needs
• to succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'
• working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly
• for our customers, you will ensure they get the support they need from our sellers and act as a go between should the customer have a complaint or dispute
• monitor and analyse customer contact metrics and performance data to identify areas for improvement and implement corrective actions
• for our sellers, you will ensure they are supported throughout their journey with OnBuy, being there should they need any support during onboarding or whilst they are trading with us
• improve satisfaction scores
• set performance targets, monitor KPIs, and conduct regular performance evaluations for team members

Requirements

• collaborate with cross-functional teams to drive customer-centric initiatives and enhance the overall customer experience
• identify trends, customer pain points, and areas for improvement through customer feedback analysis and market research
• A proven track record in a customer service management role, ideally in both B2B and B2C markets
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• develop and implement strategies to proactively address customer needs, resolve issues, and minimise customer complaints
• strong leadership and people management skills, with the ability to motivate, caoch and develop high-performing teams
• experience managing both inhouse and outsourced customer service teams
• customer-centric mindset and a commitment to delivering an outstanding customer experience
• analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions
• flexibility to adapt to a fast-paced and evolving business environment
• excellent communication and interpersonal skills, with the ability to interact effectively with customers, stakeholders, and team members
• sound knowledge of contact centre technologies, CRM systems, and contact centre best practices
• familiarity with relevant software and tools for data analysis and process optimisation

Responsibility

• as a Project Manager, you will be responsible for leading and managing the strategic development and implementation of OnBuy's infrastructure projects
• oversee the planning, design, implementation, and maintenance of robust and scalable infrastructure solutions
• onBuy is one of the fastest-growing eCommerce companies in the world, providing a transparent and fair-trading platform for sellers, and a place where buyers can easily find what they need
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• manage relationships with third-party vendors and contractors, ensuring the successful execution of outsourced projects and services
• you will work closely with the engineering team, as well as cross-functional teams, to ensure projects are delivered on time and on budget, while meeting high-quality standards
• monitor project budgets and resource allocation, ensuring projects are delivered on time and within budgetary constraints
• you will also have the opportunity to implement processes and methodologies to ensure effective project delivery, while maintaining a high level of project management best practices
• develop and implement strategies for efficient contract management, negotiation, and vendor selection, optimising the value and performance of external partnerships
• stay current with industry trends and best practices in project management and software development methodologies
• collaborate closely with cross-functional teams, including software development, product management, and quality assurance, to align infrastructure efforts with product goals and timelines

Requirements

• strong technical background in software development
• experience in budgeting, financial management, and contract negotiation
• excellent interpersonal, communication, and negotiation skills, with the ability to effectively collaborate and build relationships across departments and with external partners
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• solid organisational and problem-solving skills, with a keen attention to detail
• demonstrated ability to thrive in a fast-paced, high-pressure environment while maintaining a positive attitude and fostering a collaborative team culture
• project management certifications are a plus
• proven track record of successful project management and team leadership, with at least 2 years of experience leading technical teams in software development or related fields

Requirements

• infrastructure as Code concepts and tools
• devise the best solutions following best practices
• proven experience as a DevOps Engineer or in a similar role
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• extensive knowledge of Google Cloud Platform products, services, implementation, and methodology
• A high level of Linux knowledge and experience, particularly in CentOS 7 and bare-metal environments, configuration management with automation
• maintain and optimise our microservices already running on Kubernetes in GCP
• A strong knowledge of Kubernetes cluster, building containers, deploying via CI/CD pipelines using Helm
• improve, optimise, and maintain the current infrastructure, including reducing costs
• strong knowledge of Nginx, PHP, MySQL
• working with tech teams to develop infrastructure requirements
• knowledge of NoSQL solutions, RabbitMQ, SOLR, Couchbase
• good understanding of Networking concepts and solutions
• work effectively in an Agile team
• ability to work with, devise, and implement CI/CD pipelines and practices
• work with the tech teams and GCP partner to help plan and implement a transition strategy for our existing bare-metal to GCP
• A strong determination and work ethic to find the best solution to any problem
• excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment

Responsibility

• we have recently been named as Europe’s number one fastest-growing eCommerce company by the Financial Times
• an achievement we are very proud of, but we don't let that go to our head
• we are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed
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• who are OnBuy?
• onBuy are a UK online marketplace where you'll find amazing choice, the brands you love, and rewards that matter – all in one place
• we're on a mission to change online retail for the better, with a simple vision: To be the best choice for every customer, everywhere

Requirements

• noSQL data stores like
• search solutions like
• caching technologies like Redis
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• experience working on ecommerce systems
• agile software development