ODRO Salary
2ND FLOOR, DOGES BUILDING 62 TEMPLETON STREET GLASGOW G40 1DA SCOTLAND
TIN: SC415532
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Earnings on positions in ODRO
ODRO is looking for employees for positions:
technical manager
Working hours
- full-time
Responsibility
- proactively own and manage the customer chatbot conversations, creating help desk tickets where necessary
- protecting confidentiality, integrity and availability of information and Odro’s information assets
- provide 2nd and/or 3rd level technical support to all customers, users and the internal teams, with occasional 1st line required
- liaising with key departments to ensure development cycles are realistic and communicated to the relevant parties and tickets
- review and develop existing support processes to ensure the best experience for customers and internal team members
- owning help desk tickets through to their successful completion and where needed the gathering of further diagnostics from the customer to support dev with their investigations
- managing and maintaining help desk software such as Hubspot and Intercom
- review CES surveys and ensuring actions are taken where required
Requirements
- developing, managing and overseeing support process
- ability to identify trends with support tickets and escalating where necessary
- technical problem solving
- problem solving & attention to detail
- excellent written and verbal communication
- written and verbal communication
- work well under pressure
- experience in creating and developing support processes